Jessica Case
Self Employed Services
Wewahitchka,FL
21
years of professional experience
Focused professional with a versatile background in customer service and cleaning roles. Known for reliability and strong time management, delivering exceptional service while maintaining organized and clean environments.
Work History
Sandwhich Artist
2 Years 6 Months- Prepared high-quality sandwiches following customer specifications and company standards.
- Assisted customers by providing product recommendations and answering inquiries about menu items.
- Operated point-of-sale system to process orders accurately and efficiently during peak hours.
- Maintained cleanliness and organization of workstations and dining areas to ensure compliance with health regulations.
Professional House Cleaner
4 Years 3 Months- Developed customized cleaning plans based on client needs, fostering strong customer relationships and satisfaction.
- Managed comprehensive cleaning schedules for residential properties, ensuring timely and thorough services.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Managed workload across multiple houses and satisfied customer needs for cleaning standards and details.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
Dollar General Sales Associate
6 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Trained new associates on store policies, procedures, and effective sales techniques.
- Assisted in maintaining store cleanliness and organization, promoting a positive shopping environment.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
Child Care Worker
3 Months- Fostered positive relationships with children, families, and staff through effective communication.
- Supervised daily activities to ensure child safety and engagement.
- Created a nurturing environment promoting social, emotional, and cognitive growth in children.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Enhanced children's social skills by facilitating group activities and promoting positive interactions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
Manager
6 Years 6 Months- Led operations team to optimize workflow and enhance service delivery.
- Coordinated cross-departmental initiatives to align operational goals with company objectives.
- Mentored junior managers, fostering leadership skills and promoting team collaboration.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Waitress
4 Years- Delivered exceptional customer service to enhance dining experience.
- Trained new waitstaff on menu knowledge and restaurant procedures.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Developed strong relationships with regular customers, fostering loyalty and enhancing brand reputation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Bachelor of Arts - Psychology
- Honor Roll September, 2023
- Honor Roll November, 2023
- Honor Roll March, 2024
- Honor Roll May, 2024
- Honor Roll July, 2024
- Honor Roll December, 2024
- Honor Roll January, 2025
- Honor Roll September, 2025
- Honor Roll November, 2025
- Honor Roll January, 2026
- Honor Roll March, 2026
- Honor Roll July, 2026
- Dean's List May 2024
- 3.5 GPA
Skills
Food preparation
Customer service
Food safety protocols
Time management
Attention to detail
Reliable and punctual
Dependable and honest
Cleaning and organization
Efficient work pace
Continuous learning mindset
Staff training
Team coordination
Timeline
Sandwhich Artist
SUBWAY®Restaurants
02.2024 - CurrentRead More
Dollar General Sales Associate
Dollar General Store
05.2023 - 11.2023Read More
Child Care Worker
North Florida Child Development
01.2023 - 04.2023Read More
Professional House Cleaner
Self Employed Services
05.2022 - CurrentRead More
Manager
Pilot Travel Centers
01.2010 - 07.2016Read More
Waitress
Smith's Restaurant
01.2006 - 01.2010Read More
Southern New Hampshire University
Bachelor of Arts from Psychology
Read More