Jessica Cass
Ivoryton,CT
Summary
Proficient server and bartender with a strong focus on guest engagement and experience. Expertise in managing high-pressure dining environments while ensuring compliance with health and safety standards.
Overview
24
24
years of professional experience
Work History
Server and Back Up Bartender
Chief of Staff, LLC
Glastonbury, CT
06.2020 - 04.2026
- Delivered exceptional customer service to enhance guest experiences during events.
- Worked with kitchen staff to ensure timely food and beverage service.
- Filled in as necessary as a Bartender at high volume events.
- Helped to resolve concerns guests may have. Such as food allergies or nutrition concerns.
- Set up and dismantled event spaces according to client specifications. While working with Event Coordinator or with Chief of Staff Team.
- Trained new staff on service protocols and best practices for efficiency.
- Managed multiple tables simultaneously while maintaining high service standards.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery. While being thoroughly trained in State of Connecticut Alcohol Consumption Laws.
- Maintained cleanliness and organization of event spaces, adhering to health and safety standards.
Beverage Brand Ambassador- Liquor, Wine and Beer
Next Level Marketing and Beacon Brand Solutions
State Of Connecticut
06.2017 - 03.2026
- Sampled various alcoholic beverages at both on premise and off premise events, Including Liquor Stores, Distributor Events and Not For Profit Events.
- Always executed event to adhere to Connecticut Alcohol Laws and Standards.
- Very educated in Wine, Beer and Spirits products.
- Always encouraged sales of product that was being represented.
- Able to deescalate guests that may not understand rules of tasting at the events.
Beverage Server- Seasonal Peak
Mohegan Sun Casino
Uncasville, CT
05.2004 - 09.2005
- Delivered exceptional customer service in high-volume environment and ensuring guest satisfaction.
- Managed beverage orders efficiently and delivered in a timely manner.
- Trained new staff on menu offerings and service protocols, promoting consistency and enhancing team performance.
- Implemented strategies to streamline order processing, reducing wait times during peak hours.
- Resolved guest complaints promptly, utilizing conflict resolution skills to enhance overall customer experience.
Fine Dining Server
Palace Supper Club
Waterbury, CT
02.2004 - 09.2005
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely meal service and presentation.
- Trained new servers on menu offerings and fine dining protocols.
- Maintained extensive knowledge of wine pairings to enhance guest dining experience and sales.
- Trained in and executed proper wine service.
- Oversaw table settings and dining area cleanliness to uphold restaurant standards.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated special events, ensuring seamless execution of service for larger groups.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Provided training to new servers, improving team efficiency and consistency in service quality.
Server
Crossmark Cantina
Waterbury, CT
11.2001 - 09.2005
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery process.
- Handled tables with parties of a significant amount. Especially in during very crowded events bi weekly.
Education
Bachelor of Science - Marketing Management And Merchandising
Fashion Institute of Technology
New York, NY05-2005
Skills
- Knowledge of the Benevolent and Protective Order of the Elks and the Mission Statement of the organization and the impact on the community
- Professional appearance
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Hospitality service expertise
- Memory retention
- Exceptional customer service
- Cash handling
- Guest engagement
- Ability to Upsell Products and enhance member and guest experiences
Timeline
Server and Back Up Bartender
Chief of Staff, LLC
06.2020 - 04.2026
Beverage Brand Ambassador- Liquor, Wine and Beer
Next Level Marketing and Beacon Brand Solutions
06.2017 - 03.2026
Beverage Server- Seasonal Peak
Mohegan Sun Casino
05.2004 - 09.2005
Fine Dining Server
Palace Supper Club
02.2004 - 09.2005
Server
Crossmark Cantina
11.2001 - 09.2005
Bachelor of Science - Marketing Management And Merchandising
Fashion Institute of Technology