Jessica Cass
Ivoryton,CT
Summary
Proficient server and bartender with a strong focus on guest engagement and experience. Expertise in managing high-pressure dining environments while ensuring compliance with health and safety standards.
Overview
24
24
years of professional experience
Work History
Server and Back Up Bartender
Chief of Staff, LLC
2020.06 - 2026.04
- Delivered exceptional customer service to enhance guest experiences during events.
- Worked with kitchen staff to ensure timely food and beverage service.
- Filled in as necessary as a Bartender at high volume events.
- Helped to resolve concerns guests may have. Such as food allergies or nutrition concerns.
- Set up and dismantled event spaces according to client specifications. While working with Event Coordinator or with Chief of Staff Team.
- Trained new staff on service protocols and best practices for efficiency.
- Managed multiple tables simultaneously while maintaining high service standards.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery. While being thoroughly trained in State of Connecticut Alcohol Consumption Laws.
- Maintained cleanliness and organization of event spaces, adhering to health and safety standards.
Beverage Brand Ambassador- Liquor, Wine and Beer
Next Level Marketing and Beacon Brand Solutions
2017.06 - 2026.03
- Sampled various alcoholic beverages at both on premise and off premise events, Including Liquor Stores, Distributor Events and Not For Profit Events.
- Always executed event to adhere to Connecticut Alcohol Laws and Standards.
- Very educated in Wine, Beer and Spirits products.
- Always encouraged sales of product that was being represented.
- Able to deescalate guests that may not understand rules of tasting at the events.
Beverage Server- Seasonal Peak
Mohegan Sun Casino
2004.05 - 2005.09
- Delivered exceptional customer service in high-volume environment and ensuring guest satisfaction.
- Managed beverage orders efficiently and delivered in a timely manner.
- Trained new staff on menu offerings and service protocols, promoting consistency and enhancing team performance.
- Implemented strategies to streamline order processing, reducing wait times during peak hours.
- Resolved guest complaints promptly, utilizing conflict resolution skills to enhance overall customer experience.
Fine Dining Server
Palace Supper Club
2004.02 - 2005.09
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely meal service and presentation.
- Trained new servers on menu offerings and fine dining protocols.
- Maintained extensive knowledge of wine pairings to enhance guest dining experience and sales.
- Trained in and executed proper wine service.
- Oversaw table settings and dining area cleanliness to uphold restaurant standards.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated special events, ensuring seamless execution of service for larger groups.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Provided training to new servers, improving team efficiency and consistency in service quality.
Server
Crossmark Cantina
2001.11 - 2005.09
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery process.
- Handled tables with parties of a significant amount. Especially in during very crowded events bi weekly.
Education
Bachelor of Science - Marketing Management And Merchandising
Fashion Institute of Technology
New York, NY2005-05
Skills
- Knowledge of the Benevolent and Protective Order of the Elks and the Mission Statement of the organization and the impact on the community
- Professional appearance
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Hospitality service expertise
- Memory retention
- Exceptional customer service
- Cash handling
- Guest engagement
- Ability to Upsell Products and enhance member and guest experiences
Timeline
Server and Back Up Bartender
Chief of Staff, LLC
2020.06 - 2026.04
Beverage Brand Ambassador- Liquor, Wine and Beer
Next Level Marketing and Beacon Brand Solutions
2017.06 - 2026.03
Beverage Server- Seasonal Peak
Mohegan Sun Casino
2004.05 - 2005.09
Fine Dining Server
Palace Supper Club
2004.02 - 2005.09
Server
Crossmark Cantina
2001.11 - 2005.09
Bachelor of Science - Marketing Management And Merchandising
Fashion Institute of Technology