Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Castaneda

College Point

Summary

Dynamic dental professional with extensive experience at Aesthetic Dental Group, skilled in dental terminology and patient scheduling. Proven track record in optimizing billing processes and securing pre-authorizations, enhancing patient care. Strong communicator with a commitment to HIPAA compliance, ensuring a seamless experience for both patients and providers.

Overview

11
11
years of professional experience

Work History

Dental Secretary/Billing Assistant

Aesthetic Dental Group
07.2024 - Current
  • Developed comprehensive knowledge of dental terminology and insurance codes to ensure accuracy in billing processes.
  • Gathered relevant medical history from patients prior to their appointments, enabling dentists to provide tailored treatment plans accordingly.
  • Conducted dental X-rays for diagnostic purposes, ensuring accurate treatment planning.
  • Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
  • Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.

Dental Secretary

Chhatpar Family Dentistry
09.2022 - 05.2024
  • Assisted in optimizing appointment scheduling systems to minimize wait times and maximize dentist availability.
  • Facilitated smooth communication between dentists and patients through clear, professional correspondence.
  • Ensured timely billing processes for prompt payments while handling insurance claims accurately and professionally.
  • Supported dentists with accurate recordkeeping during consultations, improving overall treatment planning efficiency.

Home Health Aide

Off The Books
01.2020 - 07.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Assistant Manager

Walgreens
11.2017 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Front End Manager

Walmart
01.2014 - 11.2017
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Education

Associate Degree in Nursing -

Hudson County Community College
Jersey City, NJ
12-2024

High School Diploma -

Herricks High School
New Hyde Park, NY
05-2016

Skills

  • Dental terminology
  • HIPAA compliance
  • Office administration
  • Patient scheduling

Languages

Spanish
Native or Bilingual
Italian
Professional Working

Timeline

Dental Secretary/Billing Assistant

Aesthetic Dental Group
07.2024 - Current

Dental Secretary

Chhatpar Family Dentistry
09.2022 - 05.2024

Home Health Aide

Off The Books
01.2020 - 07.2023

Assistant Manager

Walgreens
11.2017 - 12.2019

Front End Manager

Walmart
01.2014 - 11.2017

Associate Degree in Nursing -

Hudson County Community College

High School Diploma -

Herricks High School

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