Summary
Overview
Work History
Education
Skills
Languages:
Timeline
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Jessica Castaneda

Los Angeles,CA

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Data Analyst

Launchmaps
09.2021
  • Find the Websites Applicant Tracking Systems
  • Find Jobs on Various websites

ESR 1

03.2024 - Current
  • Customer Service
  • Helping beneficiaries choose a healthplan like LA Care, Healthnet or Kaiser
  • Assisting them to choose a clinic or a provider
  • Providing information regarding dental plans
  • Providing them information regarding medi / medi if needed
  • Helping people understand their healthplan
  • Filing choice forms if needed and dropping them off.
  • Doing calls daily to assist people in choosing a plan.
  • Helping people transfer into a different plan or clinic.

Education

Associate of Arts - Psychology

Los Angeles Southwest College
Los Angeles, CA
05-2026

Skills

  • Teamwork
  • Multi-Tasking
  • Customer service
  • Attention to detail
  • Communication
  • Problem Solving
  • Listening
  • Self-control
  • Data visualization and presentations
  • Data analysis
  • Excel functions
  • Strong work ethic

Languages:

English
Spanish

Timeline

ESR 1

03.2024 - Current

Data Analyst

Launchmaps
09.2021

Associate of Arts - Psychology

Los Angeles Southwest College

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Jessica Castaneda