Jessica Castellanos
Las Vegas,NV
Summary
Reliable and professional bilingual Security Ambassador with hands-on experience in perimeter security, access control, and emergency support within a fast-paced, high-traffic convention environment. Demonstrates a strong commitment to public safety, customer service, and team collaboration. Skilled at monitoring property perimeters, managing access protocols, and responding appropriately in emergencies. Brings excellent communication, cultural sensitivity, and multitasking capabilities to every interaction. Poised to transition into a Security Dispatcher role with an even greater focus on real-time coordination and incident response.
Overview
14
14
years of professional experience
Work History
Security Ambassador – Perimeter Security
Las Vegas Convention and Visitors Authority (LVCVA
Las Vegas, NV
10.2022 - Current
- Maintain a visible, helpful presence while greeting ambassadors, guests, and contractors.
- Support emergency response efforts with calm decision-making and adherence to protocols.
- Communicate clearly via radio, telephone, and in person with a wide range of individuals.
- Cultivate respectful, positive relationships in a highly diverse workplace.
- Control property access points by verifying ID cards, vehicle permits, and redirecting individuals as needed.
- Monitor and report suspicious activity, unauthorized personnel, or property movement to supervisors.
- Open and secure facility gates, manage equipment travel paths, and help maintain operational flow.
Winco Foods
Henderson, NV
02.2011 - 09.2023
- Operates scales, meat wrapping machine, computer software and electronic ordering devices to input price, weights, order and inventory and print labels.
- Complies with all federal, state and local health, and food handling and safety standards.
- Process freight orders, conduct monthly inventories of stock, and submit orders for food, non-perishables, and supplies.
- Receives and breaks down loads. Cuts cases, stacks, dates and marks merchandise, organizes and rotates product in cooler, organizes storage areas and refrigerates products immediately.
- Checks for quality and quantity. Maintains product quality by ensuring compliance with Company policies and federal and state regulations on handling, storage and temperatures.
- Operates scales, meat wrapping machine, computer software and electronic ordering devices to input price, weights, order and inventory and print labels.
- Assists customers, performs checking duties with an emphasis on providing friendly, courteous, customer service.
- Providing assistance by responding to customer questions in an effective and efficient manner.
- Work involves continuous interaction with customers and co-workers in a fast-paced environment.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV01.2009
Skills
- Strong organizational skills
- Ability to follow written work assignments
- Sustained physical performance
- Ability to lift heavy objects
- Manual dexterity
- Bilingual: English and Spanish
- Security awareness
- Customer Service and Conflict Resolution
- Professional interpersonal communication
- Emergency Response and Protocols
- Access Control Management
- Perimeter Security and Surveillance
- Cultural sensitivity and teamwork
- Patience and sound judgment
- Microsoft Office (Basic Knowledge)
Certifications & Licenses
- Valid Nevada Driver’s License
- Typing Speed: 35+ WPM
Timeline
Security Ambassador – Perimeter Security
Las Vegas Convention and Visitors Authority (LVCVA
10.2022 - Current
Winco Foods
02.2011 - 09.2023
High School Diploma -
Chaparral High School
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