JESSICA CASTELLANOS

• Ensured end-of-day cash, labor, and inventory were accurately maintained.

• Maintained a clean and organized store environment, upholding company standards for cleanliness during closing
• Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
• Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
• Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Prepared food orders, cooking on grill and operating fry station.
• Performed closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Promoted.

• Drove short results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
• Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
• Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction.

• Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
• Handled exchanges, returns and escalated customer complaints according to company procedures.
• Monitored customer flow and adapted cashier assignments to minimize wait times.