Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Hi, I’m

Jessica Castillo

18 Mercer Street South River,NJ
Jessica Castillo

Summary

Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle a high volume of clinical and administrative tasks with precision. Known for supporting teamwork and adapting to evolving healthcare needs. Proficient in Electronic Health Records (EHR) and medical record management.

Overview

10
years of professional experience
1
Certification

Work History

Robert Wood Johnson Barnabas Health

Certified Medical Assistant
03.2022 - 11.2024

Job overview

  • Performed administrative and clinical duties remotely, focusing on patient communication, scheduling, record keeping, and Telehealth support, while also assisting with billing and insurance tasks.
  • Manage and coordinate patient appointments, including scheduling, rescheduling, and cancellations.
  • Serve as the first point of contact for patients, answering inquiries, and providing information.
  • Update and maintain patient records in electronic health record (EHR) systems.
  • Assist with medical billing and process insurance claims.
  • Enter patient data, generate reports, and maintain accurate records.
  • Prepare and send out medical correspondence.
  • Managed a high volume of incoming calls while simultaneously processing paperwork and providing accurate information to patients and providers.
  • Collect patient information, including medical history and symptoms.
  • Assist with medication reconciliation, ensuring patients understand their medications and dosages.
  • Assist patients in determining what type of care they need, whether it's at-home treatment, an appointment with a doctor, or a visit to the emergency room.

Robert Wood Johnson University Hospital

Phlebotomist \ Central Laboratory Services
01.2018 - 02.2022

Job overview

  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Logged patient information and recorded results into system using Cerner and SCM.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Collected blood samples from newborns to seniors inpatient and out patient using venipuncture and finger stick , heel stick and arterial blood gas method.
  • Managed approximately 60 incoming calls, emails and faxes per day from hospital staff.

Robert Wood Johnson University Hospital

Clinical Care Technician
06.2014 - 01.2018

Job overview

  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Provided patient care including turning patients, irrigation of wounds, changing dressings, bathing and assisting with bathroom needs.
  • Check and recorded vital signs including blood pressure, heart rate, respiratory rate, temperature, oxygen levels and blood sugars.
  • Preformed phlebotomy task daily.
  • Assisted with respiratory and cardiac arrest, codes.


Education

Middlesex County College
Edison, NJ

Associate of Science from Nursing Administration
05.2022

University Overview

Skills

  • Strong communication skills
  • Effective organizational and technical skills
  • Proficiency in Electronic Health Records
  • Well versed in Medical Terminology
  • Prioritizing tasks and meeting deadlines effectively
  • Understanding insurance processes and billing procedures
  • Managing tasks and responsibilities with minimal supervision

Certification

  • ASCP Certification
  • Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).
  • Certified Medical Assistant (CMA) - National Healthcare Association (NHA).
  • BLS/AED Certification

Accomplishments

Accomplishments
  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Efficiently managed a high volume of inbound and outbound calls all while excellent patient care and timely issue resolution.
Availability
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Timeline

Certified Medical Assistant
Robert Wood Johnson Barnabas Health
03.2022 - 11.2024
Phlebotomist \ Central Laboratory Services
Robert Wood Johnson University Hospital
01.2018 - 02.2022
Clinical Care Technician
Robert Wood Johnson University Hospital
06.2014 - 01.2018
Middlesex County College
Associate of Science from Nursing Administration
Jessica Castillo