Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle a high volume of clinical and administrative tasks with precision. Known for supporting teamwork and adapting to evolving healthcare needs. Proficient in Electronic Health Records (EHR) and medical record management.
Hi, I’m
Jessica Castillo
18 Mercer Street South River,NJ
Summary
Overview
10
years of professional experience
1
Certification
Work History
Robert Wood Johnson Barnabas Health
Certified Medical Assistant
03.2022 - 11.2024
Job overview
- Performed administrative and clinical duties remotely, focusing on patient communication, scheduling, record keeping, and Telehealth support, while also assisting with billing and insurance tasks.
- Manage and coordinate patient appointments, including scheduling, rescheduling, and cancellations.
- Serve as the first point of contact for patients, answering inquiries, and providing information.
- Update and maintain patient records in electronic health record (EHR) systems.
- Assist with medical billing and process insurance claims.
- Enter patient data, generate reports, and maintain accurate records.
- Prepare and send out medical correspondence.
- Managed a high volume of incoming calls while simultaneously processing paperwork and providing accurate information to patients and providers.
- Collect patient information, including medical history and symptoms.
- Assist with medication reconciliation, ensuring patients understand their medications and dosages.
- Assist patients in determining what type of care they need, whether it's at-home treatment, an appointment with a doctor, or a visit to the emergency room.
Robert Wood Johnson University Hospital
Phlebotomist \ Central Laboratory Services
01.2018 - 02.2022
Job overview
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Logged patient information and recorded results into system using Cerner and SCM.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Collected blood samples from newborns to seniors inpatient and out patient using venipuncture and finger stick , heel stick and arterial blood gas method.
- Managed approximately 60 incoming calls, emails and faxes per day from hospital staff.
Robert Wood Johnson University Hospital
Clinical Care Technician
06.2014 - 01.2018
Job overview
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Provided patient care including turning patients, irrigation of wounds, changing dressings, bathing and assisting with bathroom needs.
- Check and recorded vital signs including blood pressure, heart rate, respiratory rate, temperature, oxygen levels and blood sugars.
- Preformed phlebotomy task daily.
- Assisted with respiratory and cardiac arrest, codes.
Education
Middlesex County CollegeEdison, NJ
Associate of Science from Nursing Administration
05.2022
University Overview
Skills
- Strong communication skills
- Effective organizational and technical skills
- Proficiency in Electronic Health Records
- Well versed in Medical Terminology
- Prioritizing tasks and meeting deadlines effectively
- Understanding insurance processes and billing procedures
- Managing tasks and responsibilities with minimal supervision
Certification
- ASCP Certification
- Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).
- Certified Medical Assistant (CMA) - National Healthcare Association (NHA).
- BLS/AED Certification
Accomplishments
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Efficiently managed a high volume of inbound and outbound calls all while excellent patient care and timely issue resolution.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Certified Medical Assistant
Robert Wood Johnson Barnabas Health
03.2022 - 11.2024
Phlebotomist \ Central Laboratory Services
Robert Wood Johnson University Hospital
01.2018 - 02.2022
Clinical Care Technician
Robert Wood Johnson University Hospital
06.2014 - 01.2018
Middlesex County College
Associate of Science from Nursing Administration
Similar Profiles
Andrea TitoAndrea Tito
Registered Nurse, Medical-Surgical Unit at Robert Wood Johnson Barnabas HealthRegistered Nurse, Medical-Surgical Unit at Robert Wood Johnson Barnabas Health
Crystal SimmonsCrystal Simmons
Registered Nurse at Robert Wood Johnson Barnabas HealthRegistered Nurse at Robert Wood Johnson Barnabas Health
GABRIELLE C TERRYGABRIELLE C TERRY
SNAP Navigator Manager at Robert Wood Johnson Barnabas Health CorporateSNAP Navigator Manager at Robert Wood Johnson Barnabas Health Corporate