Jessica Castillo
Hutto,TX
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
EAC Delivery and Installs, LLC
Pflugerville, TX
02.2024 - Current
- Assisted with daily operations, scheduling, and workflow coordination for efficient job completion
- Trained new team members on installation procedures, safety standards, and quality expectations
- Maintained detailed service records for deliveries, installations, and reported issues
- Oversaw daily operations to ensure efficient delivery and installation processes.
- Trained and mentored staff on best practices for customer service and safety protocols.
- Analyzed operational workflows to identify areas for improvement and streamline procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Manager
Investar Real Estate Services
Austin, TX
04.2025 - 08.2025
- Oversaw property management operations, enhancing tenant satisfaction and retention rates.
- Developed and implemented strategic marketing initiatives to increase property visibility and attract potential buyers.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost efficiency.
- Conducted regular property inspections, identifying maintenance needs to uphold standards of safety and aesthetics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Extra Space Storage
Pflugerville, TX
01.2024 - 04.2025
- Conduct regular facility inspections to ensure safety, cleanliness, and operational compliance
- Identify and resolve discrepancies in unit conditions and customer accounts
- Maintain accurate records and documentation for reporting and audits
- Support team performance and enforce adherence to company procedures
Assistant Manager
Gables Residential
Austin, TX
05.2009 - 01.2024
- Conducted property inspections and addressed violations or safety concerns
- Maintained detailed documentation for leases, payments, and resident accounts
- Coordinated with maintenance to ensure timely issue resolution
Timeline
Manager
Investar Real Estate Services
04.2025 - 08.2025
Operations Manager
EAC Delivery and Installs, LLC
02.2024 - Current
Manager
Extra Space Storage
01.2024 - 04.2025
Assistant Manager
Gables Residential
05.2009 - 01.2024