Jessica Castillo
Houston,TX
Summary
Dynamic healthcare professional with extensive experience at Kelsey-Seybold Clinics, excelling in patient advocacy and appointment scheduling. Bilingual in Spanish, proficient in EHR systems, and skilled in resolving complex issues. Achieved significant improvements in patient satisfaction and operational efficiency through effective communication and teamwork.
Overview
18
18
years of professional experience
Work History
Healthcare Multilingual Representative
Kelsey-Seybold Clinics
Pearland, USA
06.2021 - Current
- Verified Insurance.
- Scheduled multiple specialties appointments with details.
- Answering service coordination
- Lead monthly meetings with peers to discuss goals and quotas.
- Answered high volume inbound calls.
- Communicated with clinical staff to arrange scheduling protocols
- Listened to peers scheduling calls and gave feedback for improvement
- Handle overnight admissions and inpatient inquiries from hospital facilities.
- Managed providers schedules.
- Resolved escalated and complex situations with positive outcomes.
- Assisted patients in scheduling appointments.
- Stepped in to cover absent staff at multiple clinic locations
Patient Support Representative
RCA/Memorial Hermann TMC
Houston, USA
02.2020 - 06.2021
- Screened uninsured hospital patients to determine if patient was a candidate for federal, state, and/or county medical or disability assistance.
- Scheduled appointments with patients and assisting program agencies.
- Maintained assigned work queue of patient accounts
- Verified patients’ insurance
Customer Service Representative Specialist II
JP Morgan Chase
Houston, USA
08.2019 - 02.2020
- Maintained a high-volume workload within a fast-paced environment.
- Assisted with an average of 500 customers in a week and consistently met performance benchmarks in all areas.
- Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
ER Patient Advocate
Med data/Memorial Hermann Southeast
Houston, USA
05.2017 - 04.2018
- Screened uninsured hospital patients to determine if patient was a candidate for federal, state, and/or county medical or disability assistance.
- Scheduled appointments with patients and assisting program agencies.
- Maintained assigned work queue of patient accounts
- Verified patients’ insurance/ completed uninsured financial applications
- Collaborated with hospital staff, case managers, social workers, and financial counselors
- Rotated in assisting with inpatient and ER patients.
- Achieved company’s goals even when understaffed.
Customer Service Representative
Platinum Services
Houston, USA
03.2015 - 03.2017
- Schedule appointments
- Promoted business with prospective companies
- Prepared monthly inventory reports
- Prepared bids
Mobile Home Park Manager / Leasing Agent
Mission in Dev.
Houston, USA
01.2008 - 07.2014
- Collected rent from tenants and made bank deposits.
- Prepared financial reports monthly
- Registered, marketed and leased vacant units.
- Organized and supervised a team of 18 employees.
- Screened prospective applicants
- Point of contact for CEO and managed CEO schedule
- Increased occupancy rates more than 30% in 3 out of 4 properties.
Education
Associates -
Houston Community College
Houston, TX07-2014
Skills
- Microsoft Office (Word, Excel, Power Point, Outlook)
- Health quest
- Quick Books Pro
- M Power
- Bilingual in Spanish
- Epic
- Outlook
- EHR/EMR Systems
- Telehealth platforms
- Medical terminology
References
Available Upon Request
Timeline
Healthcare Multilingual Representative
Kelsey-Seybold Clinics
06.2021 - Current
Patient Support Representative
RCA/Memorial Hermann TMC
02.2020 - 06.2021
Customer Service Representative Specialist II
JP Morgan Chase
08.2019 - 02.2020
ER Patient Advocate
Med data/Memorial Hermann Southeast
05.2017 - 04.2018
Customer Service Representative
Platinum Services
03.2015 - 03.2017
Mobile Home Park Manager / Leasing Agent
Mission in Dev.
01.2008 - 07.2014
Associates -
Houston Community College