Jessica Castillo
Modesto,CA
Summary
Organized professional with experience in production, data entry, customer service, and inventory management. Proficient in Microsoft Office and Excel, with a focus on accuracy and efficiency in fast-paced environments. Aiming to leverage administrative and customer service skills at Retina Sacramento MSO, LLC while advancing within the healthcare sector.
Overview
5
5
years of professional experience
Work History
Production Associate
Tesla
Lathrop, California
03.2025 - Current
- Work efficiently in a fast-paced environment while following established procedures and quality standards.
- Maintain accuracy and attention to detail while completing daily responsibilities.
- Collaborate with team members to meet productivity and performance goals.
- Follow safety procedures and maintain an organized, clean work area.
- Adapt quickly to changing priorities and work demands.
Data Entry / Shipping & Receiving
Pacific Southwest
Modesto, CA
09.2024 - 02.2025
- Answer phone calls and communicate professionally with vendors and carriers.
- Manage email correspondence and coordinate appointments and incoming deliveries.
- Enter and maintain accurate order and shipment information.
- Place orders for incoming loads and coordinate delivery schedules.
- Communicate with multiple parties to ensure information and appointments are handled accurately and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Lead
Smart And Final
Modesto
05.2021 - 08.2024
- Resolved customer complaints and provided effective solutions promptly.
- Provided customer service and assisted with daily front-end operations.
- Maintained product knowledge to assist customers with inquiries effectively.
- Trained new staff on company policies and customer interaction techniques.
- Worked closely with team members to maintain efficient daily operations.
- Coordinated scheduling and workload distribution among team members.
- Implemented feedback mechanisms to gather insights for service improvement.
- Placed store inventory orders and monitored product needs.
- Received vendors and coordinated incoming deliveries.
- Confirmed, received, and unloaded products.
Education
Gregori High School
ModestoSkills
- Data Entry
- Microsoft Excel
- Document management
- Scheduling
- Email communication
- Customer Service
- Attention to Detail
- Time Management
- Organization
- Teamwork
- 45 WPM Typing
- 10-Key
Affiliations
- I love gardening I have a garden of vegetables and also a flower garden.
- I love to fish. I’ve caught 1 pound fish to up to 20 pound fish
- I’m an avid reader I have a library at my home.
Timeline
Production Associate
Tesla
03.2025 - Current
Data Entry / Shipping & Receiving
Pacific Southwest
09.2024 - 02.2025
Customer Service Lead
Smart And Final
05.2021 - 08.2024
Gregori High School