Jessica Ceron
Compton,CA
Summary
Dynamic Policy Management Specialist excelling in a high-paced environment, skilled in data entry and interpersonal communication, consistently exceeding performance targets through effective problem-solving and teamwork. Successful at managing high caseloads. Organized, driven and adaptable with exceptional planning and problem-solving abilities. Offering 12 years of experience and willingness to take on any challenge.
Overview
12
12
years of professional experience
Work History
Policy Management Specialist
Auto Club of Southern California, AAA
08.2019 - Current
- Conducted regular reviews of existing policies to identify areas for improvement or necessary updates based on industry trends and changes in legislation.
- Verified client information by analyzing existing evidence on file.
- Calculated adjustments, premiums and refunds.
- Modified, updated and processed existing policies.
- Selected to act as a mentor to new hires exemplifying foundations of leadership.
- Worked within high paced environment handling averages of 400-500 calls per day.
- Responsible for mitigating high volume call wait times by maintaining efficient record keep and reporting requiring high attention to detail.
- Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance.
Insurance Agent
LAs Auto Insurance
01.2013 - 11.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Property And Casualty License - Auto & Home Insurance
Mike Russ Insurance Academy
Anaheim, CA01.2013
High School Diploma -
East Los Angeles Occupational Center
Los Angeles, CA08.2009
Skills
Interpersonal Communication
Languages
Spanish
Native or Bilingual
Timeline
Policy Management Specialist
Auto Club of Southern California, AAA
08.2019 - Current
Insurance Agent
LAs Auto Insurance
01.2013 - 11.2018
Property And Casualty License - Auto & Home Insurance
Mike Russ Insurance Academy
High School Diploma -
East Los Angeles Occupational Center
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