JESSICA CERVANTES
San Diego,CA
Summary
Experienced supervisor skilled in training and motivating staff to meet challenging performance targets and consistently deliver high-quality service that satisfies customers. Dedicated to maintaining department efficiency and cost-effectiveness.
Overview
15
15
years of professional experience
Work History
Night Shift Manager
Taco Bell
Riverside, CA
12.2022 - 09.2023
- Managed operations during shift, with total awareness of activities of employees and customers
- Assessed customer needs and issued complementary services to drive customer loyalty
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Checked inventory daily to verify adequate supply levels for each shift
- Drafted daily sales reports and accurately reconciled cash drawers
- Addressed schedule deficiencies and contacted unscheduled employees to fill shifts for unexpected absences
- Performed or delegated opening and closing tasks in alignment with checklists
- Monitored team performance and appearance to verify compliance with service and uniform standards
Assistant Manager
SUBWAYRestaurants
Imperial Beach, CA
01.2021 - 02.2022
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Made key decisions about hiring, discipline, coaching and managing associates
- Maintained safe work environment for employees, vendors and customers
- Answered questions and recommended solutions to address escalated customer complaints
- Assisted manager to control inventory strategically, resulting in reduced costs
- Took initiative in handling problems and used independent judgment to take immediate corrective actions
- Performed facility checks to verify cleanliness and client safety
Customer Service/Marketing Assistant
Harley Davidson
Riverside, CA
07.2019 - 09.2020
- Assisted in venue planning, organization of sales conferences and meetings and guest speaker relations
- Wrote and edited marketing newsletters for distribution to database of subscribers
- Worked with internal team to maintain product quality and consistency for company swag
- Assembled and ran sales reports and built and distributed marketing spreadsheets for management analysis
- Helped administer office operations by ordering equipment, maintaining supplies and handling general clerical needs
- Communicated with vendors to maintain relationships and solve issues
Property Manager
Hanken Cono Assad, INC.
San Diego, CA
05.2016 - 06.2019
- Oversaw and advised on leasing agreement, application processes and approval criteria
- Facilitated timely collection of rent, late fee and utility payments
- Coordinated maintenance schedules and facilitated completion with maintenance team
- Reviewed upcoming lease expirations and followed up with tenants on renewals
- Inspected property regularly for quality and assessed and identified needs for improvement
- Monitored work orders for maintenance needs and followed up to verify completion
- Oversaw total operation, maintenance, and administration of property with 68 units
- Worked with leasing agents to market vacancies and keep occupancy rates high
Project Coordinator's Assistant
Hugo Alonso, Inc
San Diego, CA
05.2013 - 03.2016
- Received incoming supplier and subcontractor invoices to verify accuracy and readiness to pay
- Documented and followed up on important actions and decisions from meetings
- Attended and participated in conferences, webinars and online training courses to build skills related to job functions
- Communicated information to customer and vendors via e-mail, fax and telephone
- Prepared, sent and filed subcontracts and purchase agreements
- Worked with project managers on resource planning, availability and allocation according to project portfolio requirements
- Served as first point of contact for clients, answering questions and explaining strategies
- Handled administrative functions to keep projects on track and process flow running smoothly
- Prioritized tasks and personal work plans to meet project milestones
Front Desk Coordinator
Massage Envy Spa
Chula Vista, CA
01.2011 - 05.2013
- Performed front desk supervisor duties, including cash management, accepting vouchers and recording credit card transactions
- Managed phone calls and messages to maintain smooth communications among staff and guests
- Worked closely with guests and coworkers to resolve problems with reservations and service
- Increased guest satisfaction ratings through prompt and quality service
Server
PF Changs Restaurant
San Diego, CA
01.2009 - 01.2011
- Fostered fun atmosphere and family-style work environment consistent with company brand
- Handled multiple tables simultaneously with high service quality
- Prepared itemized checks, including total meal costs and sales taxes
- Controlled flow of food from kitchen to dining room to meet time targets
- Reset tables between customers by removing used dishes, wiping down surfaces, and refilling condiments
- Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals
Education
Chula Vista Senior High School
Chula Vista, CA06.2005
Skills
- Regulation Compliance
- Balance the accounts
- Strong Spoken Communication
- Strategic Task Management
- Operational Oversight Experience
- Supportive Team Participant
- Strong Client Relationship Management
Timeline
Night Shift Manager
Taco Bell
12.2022 - 09.2023
Assistant Manager
SUBWAYRestaurants
01.2021 - 02.2022
Customer Service/Marketing Assistant
Harley Davidson
07.2019 - 09.2020
Property Manager
Hanken Cono Assad, INC.
05.2016 - 06.2019
Project Coordinator's Assistant
Hugo Alonso, Inc
05.2013 - 03.2016
Front Desk Coordinator
Massage Envy Spa
01.2011 - 05.2013
Server
PF Changs Restaurant
01.2009 - 01.2011
Chula Vista Senior High School
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