Jessica Chapa
Galena Park,TX
Summary
Experienced Patient Access Financial Counselor with a strong background in managing patient registration and eligibility processes for over 5 years. Demonstrated ability to meet and exceed daily patient intake objectives while ensuring comprehensive record management. Aiming to leverage skills in a stable, growth-oriented organization.
Overview
5
5
years of professional experience
Work History
Financial Counselor
Harris Health System-LBJ Hospital
Houston, TX
07.2023 - Current
- Provided guidance on insurance options and benefits to optimize patient care access.
- Facilitated payment plans, enhancing financial accessibility for patients in need.
- Collaborated with healthcare providers to develop customized financial solutions for patients.
- Educated patients on financial policies, ensuring clarity and compliance with regulations.
- Streamlined intake processes to improve efficiency in handling patient inquiries and applications.
- Monitored case progress, providing follow-up support to ensure ongoing patient engagement and satisfaction.
- Conducted financial screening with patients and family members to determine eligibility for assistance programs.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Conducted thorough evaluation of documents required for Medicaid, Harris health financial assistance, crime victims, and assisted pending Medicaid Departments in obtaining applications.
- Collected co-pays and deductibles exceeding in collections.
- Assisted with WQ in day surgery financially screening patients and clearing for surgery.
Patient Access Representative
Harris Health System
Houston, Tx
07.2021 - 07.2023
- Harris health system , Houston TX
- 07/2021 - 07/2023
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Facilitated patient registration to enhance operational efficiency.
- Managed insurance verification processes to ensure accurate patient information and reduce delays.
- Implemented process improvements that reduced wait times and enhanced overall patient satisfaction scores.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
Education
Associate of Arts - Associates of Arts
San Jacinto College
Pasadena, Texas, TXHigh School Diploma -
Galena Park HS
Galena Park, TXSkills
- Insurance verification
- Cash flow management
- Financial counseling
- Telephone etiquette
- Professional relationship building
- Proficient in EPIC software
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Decision-making
- Teamwork and collaboration
- Multitasking Abilities
- Time management
Communication
You delivered that big presentation to rave reviews. This is the place to showcase your skills.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Counselor
Harris Health System-LBJ Hospital
07.2023 - Current
Patient Access Representative
Harris Health System
07.2021 - 07.2023
Associate of Arts - Associates of Arts
San Jacinto College
High School Diploma -
Galena Park HS