Jessica Chapman
City Of La Follette,TN
Overview
13
13
years of professional experience
Work History
Case Manager
Community Health of East Tennessee-Family Services
Lafollette, TN
09.2021 - Current
- Maintained up-to-date case records with case activity status.
- Provided referrals to appropriate medical, mental health, and social services.
- Researched and analyzed community needs to determine program directions and goals.
- Assisted clients in setting realistic goals and developing action plans.
- Developed individualized care plans with input from clients and their families.
- Developed and maintained relationships with community resources and service providers.
- Utilized case management software and databases for efficient information tracking.
- Maintained confidentiality and adhered to professional ethics and standards.
- Consulted with staff on resolution of complex service issues.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Educated clients about mental health conditions, medications and self-care techniques.
911 Emergency Dispatcher
Lafollette Police Dept
City Of La Follette, TN
06.2016 - 09.2021
- Dispatched police officers and emergency personnel to calls for service.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Advised personnel about accidents, weather conditions or other hazards.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Used radio, telephone and computer system to update first responders with new information.
- Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
- Screened incoming calls for accuracy and completeness of information provided.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Assisted departments with special requests for assistance and BOLOs.
Corrections Corporal
Campbell County Sheriffs Office
Jacksboro, TN
07.2012 - 06.2016
- Promoted safety, order, and functionality of facility.
- Intervened in potentially violent confrontations between inmates using verbal de-escalation techniques.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Conducted fire, safety and sanitation inspections.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Detected potential threats and quickly defused conflicts.
- Conducted random searches of cells and living areas for contraband items such as weapons or drugs.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Responded to emergency situations quickly and effectively according to established protocols.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Enforced departmental regulations concerning conduct, sanitation, dress code, visitation rights.
- Supervised and made cell assignments.
- Assigned inmates to open and appropriate housing units.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Applied non-violent response tools and physical restraint during problematic situations.
- Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Settled disputes between inmates.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Coordinated shakedowns to locate and remove unauthorized items.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Education
High School Diploma -
Minford High School
Minford, OH05-2000
Skills
- Individualized counseling
- Patient support
- Utilization review
- Indirect patient care
- Team collaboration
- Community outreach
- Stress management
- Data entry and analysis
- Regulatory compliance
- Client relationship management
- Case documentation
- Family education programs
- Case planning
- Family education
- Crisis intervention
- Empathy and compassion
- Documentation and reporting
Timeline
Case Manager
Community Health of East Tennessee-Family Services
09.2021 - Current
911 Emergency Dispatcher
Lafollette Police Dept
06.2016 - 09.2021
Corrections Corporal
Campbell County Sheriffs Office
07.2012 - 06.2016
High School Diploma -
Minford High School