Overview
Work History
Education
Skills
Timeline
Generic

Jessica Chapman

City Of La Follette,TN

Overview

13
13
years of professional experience

Work History

Case Manager

Community Health of East Tennessee-Family Services
Lafollette, TN
09.2021 - Current
  • Maintained up-to-date case records with case activity status.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Researched and analyzed community needs to determine program directions and goals.
  • Assisted clients in setting realistic goals and developing action plans.
  • Developed individualized care plans with input from clients and their families.
  • Developed and maintained relationships with community resources and service providers.
  • Utilized case management software and databases for efficient information tracking.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Consulted with staff on resolution of complex service issues.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Educated clients about mental health conditions, medications and self-care techniques.

911 Emergency Dispatcher

Lafollette Police Dept
City Of La Follette, TN
06.2016 - 09.2021
  • Dispatched police officers and emergency personnel to calls for service.
  • Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
  • Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
  • Adhered strictly to departmental policies and protocols related to handling emergency communications.
  • Gathered additional information from police officers at scene if necessary to complete report accurately.
  • Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
  • Acted calmly and professionally under pressure while making decisions in high stress situations.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Verified caller identity before dispatching personnel to ensure safety of responders.
  • Used radio, telephone and computer system to update first responders with new information.
  • Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
  • Screened incoming calls for accuracy and completeness of information provided.
  • Attended regular trainings sessions on new systems and technologies used within the dispatch center.
  • Utilized mapping software programs to plot locations of incidents quickly and accurately.
  • Assisted departments with special requests for assistance and BOLOs.

Corrections Corporal

Campbell County Sheriffs Office
Jacksboro, TN
07.2012 - 06.2016
  • Promoted safety, order, and functionality of facility.
  • Intervened in potentially violent confrontations between inmates using verbal de-escalation techniques.
  • Participated in training sessions to stay current on best practices in corrections and emergency response.
  • Conducted fire, safety and sanitation inspections.
  • Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
  • Detected potential threats and quickly defused conflicts.
  • Conducted random searches of cells and living areas for contraband items such as weapons or drugs.
  • Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
  • Responded to emergency situations quickly and effectively according to established protocols.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Enforced departmental regulations concerning conduct, sanitation, dress code, visitation rights.
  • Supervised and made cell assignments.
  • Assigned inmates to open and appropriate housing units.
  • Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
  • Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Settled disputes between inmates.
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.

Education

High School Diploma -

Minford High School
Minford, OH
05-2000

Skills

  • Individualized counseling
  • Patient support
  • Utilization review
  • Indirect patient care
  • Team collaboration
  • Community outreach
  • Stress management
  • Data entry and analysis
  • Regulatory compliance
  • Client relationship management
  • Case documentation
  • Family education programs
  • Case planning
  • Family education
  • Crisis intervention
  • Empathy and compassion
  • Documentation and reporting

Timeline

Case Manager

Community Health of East Tennessee-Family Services
09.2021 - Current

911 Emergency Dispatcher

Lafollette Police Dept
06.2016 - 09.2021

Corrections Corporal

Campbell County Sheriffs Office
07.2012 - 06.2016

High School Diploma -

Minford High School

Similar Profiles

CREATE PROFILE
Jessica Chapman