Jessica Charlie
Jemez Pueblo,N.M.
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
19
19
years of professional experience
Work History
Summer School Receptionist
Jemez Valley Public School
05.2023 - Current
- Maintained confidentiality of sensitive student information per FERPA guidelines while handling records requests or other inquiries.
- Handled confidential information with discretion while working closely with school counselors on student matters.
- Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
- Facilitated efficient meeting scheduling between school staff, parents, and students as needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Collaborated with administrators to plan and execute successful school events, such as open houses and conferences.
- Answered central telephone system and directed calls accordingly.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated timely distribution of important notices from administration to parents via email or traditional mailings.
- Strengthened relationships among faculty, staff, parents, and students by fostering open lines of communication and a friendly, approachable demeanor at the reception desk.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed daily attendance records to ensure accuracy in reporting absences or tardiness of students.
- Supported student enrollment processes by accurately collecting and organizing required documentation.
Kindergarten Educational Assistant
Jemez Valley Public School
07.2022 - Current
- Maintained confidentiality of sensitive student information per FERPA guidelines while handling records requests or other inquiries.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborating with Tribal and State agencies
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enhanced student learning by adapting teaching methods to individual needs and strengths.
- Assisted in the development of engaging lesson plans, incorporating hands-on activities and group work to foster a positive learning environment.
- Participated in professional development opportunities to stay current on best practices and new teaching strategies, applying acquired knowledge in the classroom.
- Encouraged creativity and self-expression through art projects, dramatic play opportunities, and music exploration activities in the classroom.
Assistant Director
Precious Moments Learning Center
05.2021 - 09.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Communication: receive/direct phone calls, respond to emails and messages
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Supervised and managed daily operations, coordinated meetings and training, File Management, record keeping, customer services
- Monitored compliance with State regulations, standards and requirements, inspected facility and activities to monitor safety, sanitation and procedure
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Floater/ Assistant Director
Albuquerque Nursery School
08.2012 - 05.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted supervised and managed daily operations, monitored safety policies and procedures, coordinating foundational skills, maintained file management, coordinated meetings and training for staff, communicated with parents in a professional manner, created and implemented developmentally appropriate curriculum addressing learning skills
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Monitored compliance with State regulations, standards and requirements, inspected facility and activities to monitor safety, sanitation and procedure, monitor daily records of individual activities, behaviors, meals
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
Student Office Aide
New Futures High School
10.2009 - 05.2010
- Maintained confidentiality of sensitive student information per FERPA guidelines while handling records requests or other inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provided exceptional customer service to all visitors and callers, creating a positive impression of the office atmosphere.
- Enhanced office efficiency by organizing and maintaining files, records, and paperwork.
- Supported event planning initiatives by coordinating logistics, preparing materials, and setting up equipment as needed.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Collaborated with staff members on various tasks, ensuring a cohesive work environment.
- Aided in student registration processes by providing guidance on course selection or answering questions about academic policies.
Summer Job
Laguna Construction Corporation
05.2006 - 08.2007
- Administrative duties: Receive/direct phone calls, file management, customer service
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Maintained clean and organized workspaces, promoting overall workplace productivity.
- Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
- Demonstrated flexibility in adapting to changing priorities, effectively managing workload despite frequent adjustments to shipment schedules.
- Supported warehouse operations by accurately recording incoming and outgoing shipments using warehouse management software.
Administrative Assistant of the Chief of Police
Laguna Police Department
05.2005 - 08.2005
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborate with local agencies
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Early Childhood Development - Early Childhood Education
Central New Mexico Community College
Albuquerque, NM10.2024
45 Hour Certificate - Early Childhood Education
Central New Mexico Community College
Albuquerque, NM01.2012
High School Diploma -
New Futures
Albuquerque, NM01.2010
Skills
- Following confidential guidelines
- File Management
- Scheduling appointments
- Empathy and patience
- Organization skills
- Telephone skills
- Time Management
- Verbal and written communication
Timeline
Summer School Receptionist
Jemez Valley Public School
05.2023 - Current
Kindergarten Educational Assistant
Jemez Valley Public School
07.2022 - Current
Assistant Director
Precious Moments Learning Center
05.2021 - 09.2021
Floater/ Assistant Director
Albuquerque Nursery School
08.2012 - 05.2021
Student Office Aide
New Futures High School
10.2009 - 05.2010
Summer Job
Laguna Construction Corporation
05.2006 - 08.2007
Administrative Assistant of the Chief of Police
Laguna Police Department
05.2005 - 08.2005
Early Childhood Development - Early Childhood Education
Central New Mexico Community College
45 Hour Certificate - Early Childhood Education
Central New Mexico Community College
High School Diploma -
New Futures
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