Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Okoya Gachupin

Jemez Pueblo,NM

Summary

Dynamic and dedicated at the Pueblo Of Jemez, excelling in customer support and problem-solving. Proven ability to enhance student engagement through effective communication and teamwork. Skilled in HIPAA compliance and CPR, ensuring a safe and supportive environment for all participants.

Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

School Health Advocate

Pueblo Of Jemez
02.2024 - Current
  • Offer Services to schools
  • After School Programs
  • Summer Programs
  • Collaborate with schools/departments
  • I have my CDL class B
  • Transporting Students on Field Trips
  • Maintained full and current understanding of available plans, products and services.
  • Helped members navigate enrollment process and choose appropriate options.

Grounds Crew Worker

Pueblo of Sandia
09.2023 - 02.2024
  • Worked closely with supervisors to address any identified issues or concerns regarding the condition of park grounds promptly.
  • Ensured proper plant growth with seasonal pruning, mulching, and watering activities.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Contributed to a welcoming atmosphere by maintaining clean facilities, including restrooms, picnic areas, and playgrounds.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Maintained strong communication with team members and supervisors to facilitate smooth operations and a positive work environment.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Cut trees and shrubs to shape and maintain landscape.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.

Customer Service Specialist

Jemez Health and Human Services
03.2019 - 09.2023
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Filing
  • Cleaning

Education

High School Diploma -

Rio Rancho HighSchool
Rio Rancho, NM
05.2018

Skills

  • HIPAA compliance
  • Customer support
  • Customer assistance
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • CPR and first aid
  • Work planning and organization

Certification

  • Commercial Drivers License Class B

Languages

Towa
Native or Bilingual

Timeline

School Health Advocate

Pueblo Of Jemez
02.2024 - Current

Grounds Crew Worker

Pueblo of Sandia
09.2023 - 02.2024

Customer Service Specialist

Jemez Health and Human Services
03.2019 - 09.2023

High School Diploma -

Rio Rancho HighSchool

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