Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Health AdvocateBusiness SpecialistWork Type
Full TimeLocation Preference
RemoteHybridLocation: Rockford, USAMinneapolis, MN
Open to relocation: Yes
Open To Work
Tammie A. They
Rockford,USA
Work Preference
Summary
Skilled Health Advocate specializing in patient communication and health education. Resolved complex issues and enhanced customer satisfaction through operational management and clear documentation. Committed to improving health outcomes via effective advocacy and collaborative teamwork.
Overview
12
12
years of professional experience
Work History
Health Advocate
UnitedHealthcare
Minnetonka, MN
05.2023 - 05.2025
- Collaborated with health care customers to identify needs and provide comprehensive service.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
- Delivered wellness and disease management information to members and their families during consultations.
- Follow established advocacy and case management protocols while providing services and maintaining accurate, legible, and current documentation.
- Resolved claim issues, streamlined operations, and delivered excellent customer service.
- Handled multiple calls daily to assist customers with inquiries and concerns.
- Place Place a high value on punctuality and work hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Business Specialist
AT&T
Minneapolis, MN
07.2013 - 05.2023
- Top job performing reservation and conferencing functions for domestic & international customers in Audio Conference Service Center.
- Used my problem-solving skills to analyze and resolve issues that have an impact on business operations and goal attainment.
- Analyzed business processes to identify areas for operational efficiency and cost reduction.
- Maintained attention to detail while solving complex problems in daily operations.
- Facilitated effective communication with co-workers and customers to ensure smooth operations.
- Resolved customer inquiries, enhancing overall satisfaction.
- Assisted in account management tasks, including transfers, updates, billing issues, mobile activations, and new account creation.
- Created findings reports that informed management decisions.
- Demonstrated leadership skills while utilizing various operating systems and software tools.
- Created workflow diagrams charts to clearly demonstrate processes and timelines.
Education
Medical Terminology -
Anoka Technical College
Anoka, MN12-2025
Certificate - Administration Specialist
Anoka Technical College
Anoka, MN01-1992
High School - GED
Johnson Senior High School
Saint Paul, MNNo Degree - ICD-9-CM Coding
Anoka Technical College
Anoka, MNDiploma - Business Administration/Microsoft Excel
Anoka Technical College
Anoka, MNSkills
- Chronic health knowledge
- Healthcare knowledge
- Health education
- Patient communication
- Medical terminology expertise
- Medical service navigation
- Health data analysis
- HIPAA compliance
- HIPAA understanding
- Effective project management
- Operational management
- Employee benefits management
- Service excellence
- Community outreach
- Community engagement
- Customer satisfaction
- Client support
- Customer service skills
- Call center management
- Call handling
- Billing system management
- Informational material development
- Analytical reasoning
- Analytical problem-solving
- Developing detailed plans
- Task prioritization
- Effective multitasking
- Effective time management
- Effective organizational skills
- Effective under pressure
- Decisive under pressure
- Clear and organized documentation
- Communication expertise
- Communication proficiency
- Verbal communication skills
- Effective listening skills
- Relationship-building
- Team leadership
- Collaborative teamwork
- Adaptability to change
- Consistent reliability
- Workplace professionalism
- Interpersonal skills
- Data gathering
- Strategic decision-making
- Goal development
- Conflict resolution
- Dispute resolution skills
- Critical analysis skills
- Proficient in computer applications
- Skilled in MS Office applications
- Microsoft Office skills
- Microsoft Word proficiency
- Healthcare technology knowledge
- Adaptable work schedule
- Interpersonal skills
- Data gathering
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recommended Initiated Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
- Documented Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
- Resolved Trained Solved
Languages
English
Timeline
Health Advocate
UnitedHealthcare
05.2023 - 05.2025
Business Specialist
AT&T
07.2013 - 05.2023
Medical Terminology -
Anoka Technical College
Certificate - Administration Specialist
Anoka Technical College
High School - GED
Johnson Senior High School
No Degree - ICD-9-CM Coding
Anoka Technical College
Diploma - Business Administration/Microsoft Excel
Anoka Technical College