Arisbet Cardoza-Requena
Grand Rapids,MI
Summary
Responsive Bilingual Health Advocate with demonstrated patient/non-patient experience to provide outreach and support services to community residents. Establishes trusting relationships with patients and families while offering education, assessment and social support to manage health conditions. Works closely with medical providers to support comprehensive and coordinated care while facilitating ongoing follow-up and goal setting with patients and families.
Overview
6
6
years of professional experience
Work History
Health Advocate
CVS Pharmacy
1 CVS Drive. Woonsocket, RI 02895.
01.2023 - Current
- Facilitated and advocated for client access to services for education, housing, health care, legal and counseling assistance.
- Implemented outreach strategies to engage clients in community-based services.
- Liaised with supervisor for consultation and evaluation of family service plans.
- Developed family service plan and intervention strategies for clients and families served by program.
- Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Collaborated with local organizations to expand health services and resources.
Post-Surgical Nursing Technician
Spectrum Health Hospital
01.2022 - 01.2023
- Maintain unit flow between various departments leads
- Uphold patient confidentiality.
- Worked alongside experienced nursing professionals to learn new procedures.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained patient stability by checking vital signs and weight.
Patient Care Coordinator
Mary Free Bed Rehabilitation Hospital
06.2021 - 01.2022
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Coordinated transportation to get patients to and from medical appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
Labor & Delivery Unit Clerk
Bronson Methodist Hospital
10.2017 - 06.2021
- Managed office duties while maintaining a safe work environment.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Prepared admissions charts and scanned records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Provided clerical support, addressing routine, and special requirements.
- Completed daily charge reconciliation to keep billing current and accurate.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Terminology And US Healthcare System -
Ferris State University
Wyoming, MIBachelor of Science - Healthcare Administration
Western Michigan University
Kalamazoo, MI12.2024
Skills
- Fluent speaker in Spanish
- Project Management
- Critical Thinking
- Patient Advocacy
- Insurance Knowledge
- Attention to Detail
- Case Management
- Computer Proficiency
- Active Listening
- Inbound Call Management
- Health Insurance Plan Knowledge
- Microsoft office and Excel
Languages
Spanish
Native or Bilingual
Timeline
Health Advocate
CVS Pharmacy
01.2023 - Current
Post-Surgical Nursing Technician
Spectrum Health Hospital
01.2022 - 01.2023
Patient Care Coordinator
Mary Free Bed Rehabilitation Hospital
06.2021 - 01.2022
Labor & Delivery Unit Clerk
Bronson Methodist Hospital
10.2017 - 06.2021
Medical Terminology And US Healthcare System -
Ferris State University
Bachelor of Science - Healthcare Administration
Western Michigan University