Rebecca Gallegos

- Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.

- Working through barriers that stand in the way of our members’ good health

- Delivering the best member experience through professional empathetic conversations

- Provide important education to members to help them make good health decisions that improve their health

- Accurately document conversations in the member’s health record

• Initial Entry Processing.
• Subject matter expert with MHS Genesis.
• Conducted routine assessments to ensure adherence to safety protocols in clinical environments.
• Administered medications and treatments per physician orders in a military healthcare setting.
• Obtain blood samples for continued screening.
• Provide education to patients regarding care.
• Led briefings to enhance understanding of MHS Genesis and Immunization Management capabilities.

• Facilitated learning sessions for staff on system navigation and usage.
• Developed training materials to enhance employee understanding of healthcare solutions.
• Partnered with team members to identify training needs and gaps in knowledge, and then provide solutions.
• Delivered feedback to improve training effectiveness and employee performance.
• Collaborated with stakeholders to align training programs with organizational goals.
• Monitored progress of employees during training sessions for continuous improvement.
• Recognized deviation from standard use, and re-educated staff.

• Managed and led two departments' training.
• Facilitated learning sessions for staff on program integration and usage.
• Developed training materials to enhance employee understanding of healthcare solutions.
• Partnered with team members to identify training needs and gaps in knowledge, and then provide solutions.
• Delivered feedback to improve training effectiveness and employee performance.
• Collaborated with stakeholders to align training programs with organizational goals.
• Monitored progress of employees during training sessions for continuous improvement.
• Recognized deviation from standard use, and re-educated staff.