Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nury Y. Galeano

Riverview,FL

Summary

Experienced hospital industry professional with 20 years of experience, including 13 years at Tampa General Hospital. Progressed from Financial Counselor to Team Lead for Financial Counselors and Coordinators in the transplant/physician billing department. Led a team of 8 employees after restructuring the position, showcasing strong leadership skills and commitment to professional development. Seeking a challenging opportunity with a reputable organization to broaden knowledge and further contribute to the community.

Overview

31
31
years of professional experience

Work History

Health Advocate

United Healthcare
08.2022 - 05.2025
  • Advocated for patient needs through comprehensive assessments and effective communication with healthcare providers.
  • Coordinated care plans ensuring alignment with patients' goals and preferences, enhancing service delivery.
  • Educated patients on health-related topics, promoting informed decision-making regarding their care options.
  • Increased client trust through consistent support, advocacy, and proactive problem-solving during their healthcare journey.
  • Provided compassionate support for patients navigating end-of-life decisions, ensuring their wishes were respected throughout the process.
  • Streamlined the insurance claims process for clients by navigating complex healthcare policies and advocating for coverage of necessary treatments.

Team Lead, Transplant Financial Counselors and Coordinators

Tampa General Hospital
08.2002 - 08.2022
  • Responsible for supervising a team of eight staff members. Essential duties and responsibilities consist of understanding and demonstrating the principles of the Hospital’s Mission, Vision and Values. My staff is responsible for financial counseling and evaluation of potential patients in order to clear them from a financial perspective for their appointments with the medical group or for eventual transplantation.
  • Communicate with patients via outbound/inbound phone calls and other means of communication. Training, attend meetings, cover the staff if necessary etc.

Certified Crisis Counselor, Part time

Tampa Bay Crisis Center
08.2007 - 02.2011
  • Crisis counseling at the call center. Clients in need of someone to listen had a place to call and a person that was always willing to assist them 24/7. Also on call for all rape victims of Hillsborough County. We would meet with the victims to offer counseling due to their trauma and also follow up on making appointment for them to start therapy sessions.

Financial Counselor, Admitting

Palmetto General Hospital
08.2000 - 08.2002
  • Financial Counseling for all patients that were admitted. Explained their insurance benefits and also collected their copays and deductibles. Payment plans for past due balances etc. Also offered a lot of guidance on how to apply for social security, Medicaid etc.

Collections Representative

Phymed Group
03.1999 - 08.2000
  • Collected on past due accounts due to surgeries. Liaison between physicians and insurance companies.

Clinic Registration Representative

Our Lady of Mercy Medical Center
03.1994 - 03.1999
  • Clinic registration for medical appointments and specialties. Coding, collection of copays etc.

Education

Universidad Nacional Pedro Henriquez Urena

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Instituto Luis Munoz Rivera

Skills

  • Health literacy
  • Healthcare navigation
  • Research
  • Customer assistance
  • HIPAA compliance
  • Customer support
  • Clinical documentation
  • Data entry
  • Care coordination
  • Inbound call management
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Leadership skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Patient confidentiality
  • Supervisory experience
  • Self motivation
  • Professionalism
  • Public speaking
  • Crisis intervention
  • Written communication
  • Bilingual in English and Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Health Advocate

United Healthcare
08.2022 - 05.2025

Certified Crisis Counselor, Part time

Tampa Bay Crisis Center
08.2007 - 02.2011

Team Lead, Transplant Financial Counselors and Coordinators

Tampa General Hospital
08.2002 - 08.2022

Financial Counselor, Admitting

Palmetto General Hospital
08.2000 - 08.2002

Collections Representative

Phymed Group
03.1999 - 08.2000

Clinic Registration Representative

Our Lady of Mercy Medical Center
03.1994 - 03.1999

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Instituto Luis Munoz Rivera

Universidad Nacional Pedro Henriquez Urena

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Nury Y. Galeano