Bryanna Garcia
Tulare ,CA
Summary
Dynamic health advocate with extensive experience at Tulare County Office of Education, skilled in healthcare navigation and patient education. Proven ability to enhance patient satisfaction through effective communication and advocacy. Adept at developing outreach materials and facilitating support groups, fostering community engagement and awareness of health initiatives.
Overview
6
6
years of professional experience
Work History
Health Advocate
Tulare County Office Of Education
10.2023 - Current
- Advocated for patient needs, ensuring access to essential health services and resources.
- Collaborated with healthcare providers to coordinate care plans tailored to individual patients.
- Educated patients on available health programs, enhancing understanding of benefits and eligibility.
- Assisted in navigating complex healthcare systems, improving patient experience and satisfaction.
- Developed outreach materials to raise awareness about health initiatives within the community.
- Facilitated support groups, fostering peer connections and shared experiences among participants.
- Monitored changes in healthcare policies, adapting advocacy strategies to align with new regulations.
- Liaised with supervisor for consultation and evaluation of family service plans.
Patient Service Representative
Adventist Hospital ER
09.2022 - 10.2023
- Addressed patient concerns promptly, ensuring satisfaction and fostering positive relationships.
- Supported front desk operations by greeting patients and managing incoming communications efficiently.
- Adhered to privacy regulations while handling sensitive patient information securely.
- Participated in team meetings to discuss operational improvements and share best practices for service excellence.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Patient Service Representative
Altura Centers for Health
01.2020 - 03.2022
- Assisted patients with scheduling appointments and managing their healthcare inquiries.
- Provided accurate information regarding services, insurance coverage, and billing procedures.
- Maintained patient records in electronic health record systems for streamlined access and updates.
- Collaborated with healthcare providers to enhance patient experience and service delivery.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
PCT Preceptor
DaVita Dialysis Corporation
06.2019 - 01.2020
- Assisted in training new Patient Care Technicians on safety protocols and patient care procedures.
- Supported daily operations by preparing patient care equipment and ensuring cleanliness of work areas.
- Collaborated with healthcare team to provide compassionate support to patients during treatments and procedures.
- Monitored patient vital signs and documented observations accurately for nursing staff review.
- Engaged in ongoing learning of medical terminology and best practices for patient care delivery.
- Provided assistance in maintaining inventory of medical supplies, contributing to efficient workflow management.
Education
Certificate - Medical Administrative Assistant
Milan Institute
Visalia, CA01-2023
Associate of Science - Child Development
College of The Sequoias
Visalia, CA06-2015
High School Diploma -
Lovell High School
Cutler, CA06-2007
Skills
- Health literacy
- Healthcare navigation
- Research
- Customer assistance
Languages
Spanish
Professional Working
Timeline
Health Advocate
Tulare County Office Of Education
10.2023 - Current
Patient Service Representative
Adventist Hospital ER
09.2022 - 10.2023
Patient Service Representative
Altura Centers for Health
01.2020 - 03.2022
PCT Preceptor
DaVita Dialysis Corporation
06.2019 - 01.2020
Certificate - Medical Administrative Assistant
Milan Institute
Associate of Science - Child Development
College of The Sequoias
High School Diploma -
Lovell High School