Veronica Alvarado
Tulare,CA
Summary
Dynamic Medical Assistant with experience at Tulare Family Practice Med Group, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient care through effective communication and collaboration. A reliable team player fluent in Spanish, dedicated to fostering a welcoming environment and ensuring optimal resource allocation for improved clinic workflow.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Tulare Family Practice Med Group
10.2021 - 02.2023
- Administered patient interviews and collected vital signs to support healthcare providers.
- Assisted in scheduling appointments, ensuring efficient patient flow and optimal resource allocation.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Prepared examination rooms, maintaining cleanliness and organization for patient safety.
- Educated patients on treatment plans and medication usage, enhancing understanding and adherence.
- Coordinated lab tests and procedures, streamlining processes for timely diagnosis.
- Collaborated with medical team to improve clinic workflow, enhancing overall patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Front Desk Receptionist
Armstrong Olives
11.2017 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered multi-line phone systems, providing information and directing calls efficiently.
- Maintained organized filing systems for guest records, improving accessibility and accuracy.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
Waitress
The Cellar SteakHouse
09.2012 - 02.2020
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed timely order processing, ensuring accuracy and efficiency in food delivery.
- Trained new staff on menu knowledge and service protocols for consistent quality.
- Collaborated with kitchen staff to optimize workflow and resolve any service issues.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Instructional Aide 1
Porterville Sheltered Workshop
10.2015 - 10.2017
- Facilitated small group job duties to enhance clients engagement and comprehension of job duties.
- Collaborated with Supervisors to adapt instructional materials for varying learning styles and abilities.
- Trained new staff on effective support strategies, fostering a collaborative team environment.
- Promoted a culture of inclusivity within the workplace ensuring all clients felt supported and valued during instruction.
Education
Medical Assistant Certificate -
Milan Institute
Visalia, CA10-2021
High School Diploma -
Monache High School
Porterville, CA06-1998
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Sterilization techniques
- Medical supply inventory
- Reliable team player
- Fluent in Spanish
Accomplishments
While attending the Medical Assistant Program at Milan Institute, I was nominated to serve as the Class Ambassador. I represented the class, supported my peers, and communicated with the instructors and program leadership.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Medical Assistant
Tulare Family Practice Med Group
10.2021 - 02.2023
Front Desk Receptionist
Armstrong Olives
11.2017 - 02.2020
Instructional Aide 1
Porterville Sheltered Workshop
10.2015 - 10.2017
Waitress
The Cellar SteakHouse
09.2012 - 02.2020
Medical Assistant Certificate -
Milan Institute
High School Diploma -
Monache High School