Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Chavarria

North Port,FL

Summary


Professional with a strong background in operations management at the Multi-Unit and Branch Manager level. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

25
25
years of professional experience

Work History

Branch Manager

Reynolds Advanced Materials/Smooth-On Inc.
03.2020 - 02.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Mulit Unit Manager

Public Storage
01.2017 - 01.2019
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
  • Negotiated contracts with vendors to secure best pricing options for goods and services required at each location.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
  • Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.

District Manager

The Wendy's Company
10.2012 - 12.2016
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.

General Manager/Training Store Manager

THE WENDY’S COMPANY
01.2000 - 09.2012
  • As a Training Store Manager I was responsible for all aspects of the business along with the training and development of all levels of management. I actively supported the training onboarding process of cross-functional new hires along with new hire managers of all levels.
  • Assisted Field Training Managers with train-the-trainer sessions to develop and certify Company and Franchise Operators in the “My Wendy’s” Program and conducted in-store product training sessions.
  • Developed and certified 2 “F” level restaurants to “A” Level Training Restaurants in 60 days.
  • As a TSM I was part of the Image Activation Team. I was involved with the successful openings of 6 Image Activations stores in the Philadelphia Area.
  • Hosted The 2011 National Convention Update Tour.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Education

High School Diploma -

OWEN J. ROBERTS SCHOOL DISTRICT
Pottstown, PA

Skills

  • Leadership Skills
  • Operations Management
  • Problem solving & Decision Making
  • P&L Management/Manager Control
  • Performance Management
  • Staff Recruitment & Retention
  • Training & Development
  • Customer service
  • Attention to detail
  • Strong team-builder
  • Process improvement/developement
  • Interviewing and Hiring

Timeline

Branch Manager

Reynolds Advanced Materials/Smooth-On Inc.
03.2020 - 02.2025

Mulit Unit Manager

Public Storage
01.2017 - 01.2019

District Manager

The Wendy's Company
10.2012 - 12.2016

General Manager/Training Store Manager

THE WENDY’S COMPANY
01.2000 - 09.2012

High School Diploma -

OWEN J. ROBERTS SCHOOL DISTRICT

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