Jessica Chavez Armenta
Avondale,AZ
Summary
Talent for proactively solving problems and keeping team members on task. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Ono hawaiian bbq expertise, including competitive offerings, pricing and market positioning.
Diligent Desired Position with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
12
12
years of professional experience
Work History
Shift Leader
Ono's Hawaiian BBQ
Surprise, AZ
03.2019 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Payroll
- Paperwork
- Petty Cash
Shift Leader
Kahu Hawaiian Bbq
Phoenix, Az
01.2017 - 02.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server
Golden Corral
Phoenix, Az
01.2015 - 12.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Walmart
Phoenix, AZ
06.2013 - 01.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Brookshire International Academy
Skills
- Project Management
- Opening and Closing Procedures
- Payment Processing
- Sales Activities
- Microsoft Office
- Employee Coaching and Motivation
- Customer Service
- Cash Handling
- Scheduling and Coordinating
- POS Transactions
Timeline
Shift Leader
Ono's Hawaiian BBQ
03.2019 - Current
Shift Leader
Kahu Hawaiian Bbq
01.2017 - 02.2019
Server
Golden Corral
01.2015 - 12.2016
Cashier
Walmart
06.2013 - 01.2015
High School Diploma -
Brookshire International Academy