Jessica Chavez Santana
Fort Myers,FL
Summary
Bilingual student with the motivation to gain experience in a hospital environment. Demonstrating a focus on providing effective, attentive, and personalized aid. Proven ability to resolve complaints effectively in a high-volume setting, enhancing the patients' and relatives' experiences during their stay. Open minded and quick ability
Overview
5
5
years of professional experience
Work History
Manager
The Sanibel Bean
Sanibel, Florida
08.2024 - Current
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
Lead Barista
The Sanibel Bean
Sanibel, Florida
07.2020 - 08.2024
- Developed specialty drink recipes to enhance menu offerings and customer experience.
- Maintained cleanliness and organization of the work area to meet health standards.
- Collaborated with team members to create a positive work environment and culture.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Grocery Stocker
Walmart
Fort Myers, Florida
02.2023 - 02.2024
- Assisted customers in locating products throughout the store.
- Stocked shelves with merchandise to maintain organized displays.
- Monitored inventory levels to ensure product availability.
- Operated pallet jacks to move heavy items for restocking.
- Cleaned and maintained stock areas for safety and efficiency.
- Followed safety procedures for handling products and equipment.
Education
Food Manager Certification - Proper Food Handling
ServSafe
Fort Myers, FL07-2024
High School Diploma -
South Fort Myers High School
Fort Myers, FL05-2024
Skills
- Strong Communication Skills
- Bilingual {Spanish & English}
- Efficient Time Management Skills
- Attentive Customer Service
- Strategic Organizational Skills
- Good Adaptability Skills
Timeline
Manager
The Sanibel Bean
08.2024 - Current
Grocery Stocker
Walmart
02.2023 - 02.2024
Lead Barista
The Sanibel Bean
07.2020 - 08.2024
Food Manager Certification - Proper Food Handling
ServSafe
High School Diploma -
South Fort Myers High School