Jessica Childs
Creative Writing & Virtual Support
Madison,WI
Summary
To deliver a unique mix of creativity, skills, experience and a proactive work ethic to a company that strives for excellence.
Overview
22
22
years of professional experience
Work History
Account Specialist & Dispatch Agent
Eatstreet Inc.
Madison, WI
08.2018 - Current
- Provided expert technical and transaction support to customers, restaurants and delivery drivers.
- Deftly fielded a constant stream of questions regarding order and delivery accuracy to provide the quickest, easiest and therefore most satisfying experience for the customer and the delivery driver.
- Monitored delivery driver location in real time, with constant communication through phone and chat feature.
- Routinely resolved complex issues while volleying between customer support and dispatch command.
- Assessed delivery driver scheduling needs for multiple markets daily, and secured additional support when necessary.
- Successfully navigated proprietary software and hardware troubleshooting while maintaining a calm sense of urgency.
Freelance Writer And Editor
Self
Various/Remote
06.2004 - Current
- Provided writing and editing services for screenplays, magazines, radio ads, SEO content, blogs and websites.
- Script writer for various live comedy acts.
- Polished and punched-up dialogue and character development for screen and stage plays.
- Succeeded in adhering to strict deadlines and budgets.
Customer Service Representative
Easter Seals
Madison, WI
01.2017 - 06.2018
- Successfully scheduled, dispatched and tracked charitable donation pickups throughout the state of Wisconsin.
- Delivered excellent customer service in a fast-paced environment with a high call volume.
- Routinely communicated with donors and drivers to ensure accuracy of pickup information.
- Provided general administrative assistance, as needed.
Administrative Assistant
Vanderbilt University
Nashville, TN
05.2001 - 09.2003
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained complex meeting calendar and travel arrangements.
Education
6 Level Program Completion - Comedic Writing
The Second City
Chicago, IL2016
Professional Certificate - Film Direction And Screenwriting
Watkins Film School
Nashville, TN2001
Skills
- Works well independently
- Mac and PC Proficient
- Creative writing
- Problem Solving
- Research
- Professional phone demeanor
- General office and administrative duties
- Wit and whimsy
Timeline
Account Specialist & Dispatch Agent
Eatstreet Inc.
08.2018 - Current
Customer Service Representative
Easter Seals
01.2017 - 06.2018
Freelance Writer And Editor
Self
06.2004 - Current
Administrative Assistant
Vanderbilt University
05.2001 - 09.2003
6 Level Program Completion - Comedic Writing
The Second City
Professional Certificate - Film Direction And Screenwriting
Watkins Film School
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