Jessica Christian
Selma,AL
Summary
Proactive Receptionist with extensive experience in managing front desk operations and providing exceptional customer service. Skilled in appointment scheduling, cash handling, and maintaining organized records. Known for streamlining processes and enhancing customer satisfaction through effective communication and efficient multitasking.
Overview
6
6
years of professional experience
Work History
Receptionist
Vaughan Regional
01.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Collected [Type] payments, processed transactions and updated relevant records.
Receptionist
Dr. Cyriac Madathikunnel
02.2018 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
High School Diploma -
Day Spring Academy
Decatur, AL05.2011
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Typing Speed
- Office equipment operations
- Supply Management
- Customer Service
- Attention to Detail
- Problem-Solving
- Appointment Scheduling
- Microsoft Office
- Payment Processing
- Billing and Invoicing
- Customer Complaint Resolution
- Documentation
- Basic Math
- Word Processing
- Records Management
- Bank Deposits
- Supply Ordering
- Visitor and Customer Relations
Timeline
Receptionist
Vaughan Regional
01.2022 - 08.2024
Receptionist
Dr. Cyriac Madathikunnel
02.2018 - 12.2022
High School Diploma -
Day Spring Academy