Erica Collins
Selma,AL
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
5
5
years of professional experience
Work History
Unarmed Security Officer
Inner Parish Security
07.2024 - 10.2024
- Patrolled commercial property and associated parking garage.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Shift Manager
Huddle House
05.2022 - 07.2023
- Assisted in resolving escalated customer service issues in a timely manner.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with food safety regulations and quality standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Team Associate
Walmart
04.2020 - 07.2022
- Collaborated with other departments to ensure smooth operations throughout the organization.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Assisted in the development of team strategies and goals.
- Advised customers on best practices when using products developed by the team.
Education
Bachelor of Arts - Biology
Selma University
Selma, AL06-2014
Skills
- Schedule oversight
- Team Development
- Quality Assurance
- Safety Compliance
- Flexible Schedule
- Shift checklists
- Training and mentoring
- Employee Training
- Decision-Making
- Opening and closing procedures
- Relationship Building
- Cash Handling
Timeline
Unarmed Security Officer
Inner Parish Security
07.2024 - 10.2024
Shift Manager
Huddle House
05.2022 - 07.2023
Team Associate
Walmart
04.2020 - 07.2022
Bachelor of Arts - Biology
Selma University
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