Jessica Christophe
Raleigh,USA
Summary
Customer-focused administrative and healthcare support professional with 10+ years of experience in customer service, patient relations, front desk operations, scheduling, and high-volume communication environments. Proven ability to manage multiple responsibilities while maintaining professionalism, compassion, and efficiency. Experienced in healthcare administration, medical records, switchboard systems, guest services, and team coordination. Recognized for strong communication skills, multitasking abilities, and creating positive client and patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Therapy Smarts
02.2023 - Current
- Provide administrative and front desk support for a busy pediatric therapy clinic serving children and families.
- Assist parents with scheduling, intake paperwork, insurance coordination, and client communication.
- Manage incoming phone calls, emails, and appointment scheduling in a fast-paced healthcare environment.
- Coordinate schedules for therapists and patients while maintaining organized office operations.
- Maintain confidential patient documentation while following HIPAA compliance standards.
- Deliver compassionate customer service and assist families with questions, concerns, and clinic support needs.
TCU Unit Secretary
The Waterman Village
02.2023 - 12.2023
- Delivered exceptional customer service to residents, patients, families, and healthcare staff.
- Managed patient admissions, discharge paperwork, medical charts, and physician documentation.
- Coordinated post-operative appointments and physician follow-ups.
- Answered high-volume phone calls while multitasking administrative responsibilities efficiently.
- Assisted nursing staff and physicians with clerical and patient documentation support.
- Maintained organized patient records while ensuring confidentiality and HIPAA compliance.
Patient Care Technician
Orlando Health Center (Ocoee, FL)
02.2022 - 10.2022
- Assisted patients with daily care, hygiene, mobility, and medical support.
- Monitored and documented patient vitals including blood pressure, temperature, and oxygen levels.
- Performed phlebotomy procedures and collected specimens for laboratory testing.
- Documented patient information and care updates using the EPIC medical system.
- Supported nurses and healthcare teams in delivering quality patient care.
Talent Acquisition (HR) - The Covid Response Team
Universal Studios Orlando
08.2021 - 03.2022
- Covid- 19 Tracing such as Contacting Universal’s Team members regarding follow-up COVID-19 Protocols.
- Providing all Team members with a safe environment to continue working during the pandemic.
- Contract employment
Education
Phlebotomy - undefined
Access Career of Hauppauge
Hauppauge08-2021
Emergency Medical Technician - undefined
L.I.O.C.E. Farmingdale State College
Farmingdale12-2020
Liberal Arts and Science - undefined
Suffolk Community College
05-2020
General Studies - undefined
Central Islip Senior High School
Central Islip06-2007
Skills
- Customer Service Excellence
- Front Desk & Reception
- Administrative Support
- Multi-Line Phone Systems
- Appointment Scheduling
- Patient Relations
- Medical Records Management
- EMR & EPIC Systems
- HIPAA Compliance
- Data Entry & Documentation
- Microsoft Office Suite
- Conflict Resolution
- Team Collaboration
- Bilingual: English & Spanish
- High-Volume Call Handling
- Scheduling & Coordination
Certification
- Home Health Aide
- Pre-apprenticeship of the NEW program
- Emergency Medical Technician
- CPR
- BLS
- First Aide
- Phlebotomy
Timeline
TCU Unit Secretary
The Waterman Village
02.2023 - 12.2023
Senior Administrative Assistant
Therapy Smarts
02.2023 - Current
Patient Care Technician
Orlando Health Center (Ocoee, FL)
02.2022 - 10.2022
Talent Acquisition (HR) - The Covid Response Team
Universal Studios Orlando
08.2021 - 03.2022
Phlebotomy - undefined
Access Career of Hauppauge
Emergency Medical Technician - undefined
L.I.O.C.E. Farmingdale State College
Liberal Arts and Science - undefined
Suffolk Community College
General Studies - undefined
Central Islip Senior High School