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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Customer service professional with a proven track record in escalation handling and problem-solving. Skilled in compliance and effective communication, consistently delivering high-quality support across various channels. With experience investigating, evaluating, and delivering exceptional customer service. Skilled in policy interpretation, damage assessment, case management, and high-volume call handling. Known for strong communication, empathy, compliance awareness, and the ability to multitask effectively in fast-paced environments.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

Dynamic professional with experience as an Agent Assistant at Accenture, enhancing team productivity through strong negotiation and effective document preparation. Successfully facilitated smooth transactions by ensuring confidentiality and organizing files, while creating customized reports that informed critical decision-making processes. Proven ability to support closing deals efficiently and effectively.
Energetic and organized individual with strong communication skills and ability to multitask efficiently. Understanding of administrative processes and proficient in managing schedules and coordinating meetings. Ready to facilitate smooth operations and support team success.

Dynamic Agent Assistant at Accenture, adept at enhancing client-agent communication and boosting brand visibility through effective social media management. Proven expertise in document preparation and strong negotiation skills led to streamlined transaction processes, ensuring confidentiality and efficiency in all dealings. Committed to maintaining organized filing systems for critical documents.
Energetic and organized individual with strong communication skills and ability to multitask efficiently. Understanding of administrative processes and proficient in managing schedules and coordinating meetings. Ready to facilitate smooth operations and support team success.

Dynamic professional with experience as an Agent Assistant at Accenture, adept at enhancing brand visibility through strategic social media management. Proven track record in fostering client relationships and ensuring confidentiality, while excelling in document preparation and organization. Strong negotiation skills contribute to successful marketing initiatives and client engagement.
Experienced with providing comprehensive support to agents, ensuring smooth daily operations and client satisfaction. Utilizes strong organizational skills to manage schedules, coordinate logistics, and handle client communications effectively. Track record of being reliable team player, adapting to changing demands, and maintaining high standards of performance.

Dynamic professional with experience at Accenture, adept in lead prospecting and problem-solving. Successfully de-escalated customer complaints, enhancing client satisfaction. Demonstrated expertise in collective bargaining agreements while fostering a safe work environment through effective training programs. Committed to delivering exceptional service and driving operational excellence.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Over nine years of experience in the wireless industry with expertise in installation, commissioning, integration, and troubleshooting of telecom systems. Hands-on experience with a variety of technologies, including LTE,5G, and Distributed Antenna Systems (DAS). Proficient in RF performance analysis, optimization, and drive testing using tools such as XCAL, TEMS, and NEMO. Familiar with network planning tools and maintaining high-quality standards during deployments. Experienced in working with major vendors including Ericsson, Nokia, Samsung, and Ciena.

3 Years of hands-on experience in embedded testing and Python automation for embedded systems, actively seeking new opportunities to leverage technical skills and further enhance expertise. Demonstrates a strong passion for learning new technologies and contributing to collaborative projects that drive innovation and growth. Aiming to find a role that applies existing knowledge while continuously developing skills.

Jessica Claire

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Test Engineer

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Test Engineer

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