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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Customer service professional with a proven track record in escalation handling and problem-solving. Skilled in compliance and effective communication, consistently delivering high-quality support across various channels. With experience investigating, evaluating, and delivering exceptional customer service. Skilled in policy interpretation, damage assessment, case management, and high-volume call handling. Known for strong communication, empathy, compliance awareness, and the ability to multitask effectively in fast-paced environments.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

Testing and Quality Engineer with [Number] years of experience driving excellence in creating, editing and implementing test instructions to improve quality and efficiency. Exceptional expertise across various test procedures for process improvement.

Lead Test Engineer with [Number] years of experience conducting manual and automatic testing of various products. Detail-oriented quality inspector tasked with producing reputable products. Coordinated with subject matter experts to reach accurate findings in testing results.

Jessica Claire

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Test Engineer

Mrion Shool Pvt Ltd.ca

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Accenture

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Mrion Shool Pvt Ltd.ca
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