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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Customer service professional with a proven track record in escalation handling and problem-solving. Skilled in compliance and effective communication, consistently delivering high-quality support across various channels. With experience investigating, evaluating, and delivering exceptional customer service. Skilled in policy interpretation, damage assessment, case management, and high-volume call handling. Known for strong communication, empathy, compliance awareness, and the ability to multitask effectively in fast-paced environments.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

Qualified Test Engineer proven to implement and maintain cost-effective methods of system testing and troubleshooting to reduce operating costs. Technically-savvy and skilled at quickly learning new concepts, software and equipment. Collaborative team player with excellent communication and interpersonal talents.

Testing and Quality Engineer with [Number] years of experience driving excellence in creating, editing and implementing test instructions to improve quality and efficiency. Exceptional expertise across various test procedures for process improvement.

Over nine years of experience in the wireless industry with expertise in installation, commissioning, integration, and troubleshooting of telecom systems. Hands-on experience with a variety of technologies, including LTE,5G, and Distributed Antenna Systems (DAS). Proficient in RF performance analysis, optimization, and drive testing using tools such as XCAL, TEMS, and NEMO. Familiar with network planning tools and maintaining high-quality standards during deployments. Experienced in working with major vendors including Ericsson, Nokia, Samsung, and Ciena.

3 Years of hands-on experience in embedded testing and Python automation for embedded systems, actively seeking new opportunities to leverage technical skills and further enhance expertise. Demonstrates a strong passion for learning new technologies and contributing to collaborative projects that drive innovation and growth. Aiming to find a role that applies existing knowledge while continuously developing skills.

Jessica Claire

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Accenture

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NewYork

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