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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Customer service professional with a proven track record in escalation handling and problem-solving. Skilled in compliance and effective communication, consistently delivering high-quality support across various channels. With experience investigating, evaluating, and delivering exceptional customer service. Skilled in policy interpretation, damage assessment, case management, and high-volume call handling. Known for strong communication, empathy, compliance awareness, and the ability to multitask effectively in fast-paced environments.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

Dynamic fire service professional with extensive experience at FDNY and Nassau County Fire Service Academy. Proven expertise in curriculum development and public speaking, enhancing training programs and mentoring future leaders. Recognized for strategic initiatives that improved operational efficiency and fostered collaboration among teams, ensuring safety and compliance in high-pressure environments.

Insightful professional in foreign language education, known for high productivity and efficient task completion. Possess specialized skills in curriculum development, linguistic analysis, and intercultural communication. Excel at empathy, adaptability, and clear communication, ensuring effective teaching methods and positive student outcomes.

Dedicated Park Attendant at Garden City Parks and Recreation, skilled in guest support and safety awareness. Successfully fostered positive relationships with patrons while ensuring a secure environment. Proven ability to communicate effectively and assist visitors, enhancing their experience and satisfaction. Committed to maintaining high safety standards in recreational areas.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level OT position. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.

Sales leader with extensive insurance expertise, achieving a 250% increase in agency force at Physicians Mutual Insurance through effective recruitment strategies. Drove 30% sales growth at Farmers Insurance by implementing strategic coaching and performance evaluations. Skilled in relationship management and training development, creating high-performing teams that consistently exceed targets. Dedicated to delivering innovative solutions and exceptional results in competitive markets.

 Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. 

Jessica Claire

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