Jessica Clark
Taylor,MI
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
Marriot Hotel
Allen Park, Michigan
09.2020 - 11.2024
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of supplies and equipment inventory.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Implemented cost-saving measures to reduce operating expenses.
- Established cleaning standards for all departments within the hotel property.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Assisted in budget preparation related to labor costs, materials and supplies expenses..
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Collaborated with other departments on various projects as needed.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Verified each completed room against standard plans to maintain consistency.
CNA
Imperial Health Care
Dearborn Heights, Michigan
10.2016 - 07.2019
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Office Manager
Lorraine
Dearborn, Michigan
11.2012 - 10.2016
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
Education
High School Diploma -
Lincoln Park High School
Lincoln Park, MI06-2007
Skills
- Quality assurance and control
- Dusting furniture
- Cleaning practices
- Invoice processing
- Ordering cleaning supplies
- Department coordination
- Expense tracking
- Scheduling and planning
- Cleaning bathrooms
- Folding clean laundry
- Budgeting and financial management
- Payroll administration
- Guest relations
- Customer service-focused
- Document control
- Work prioritization
- Supervisory skills
- Supply inventory management
- Customer relationship management
Timeline
Housekeeping Manager
Marriot Hotel
09.2020 - 11.2024
CNA
Imperial Health Care
10.2016 - 07.2019
Office Manager
Lorraine
11.2012 - 10.2016
High School Diploma -
Lincoln Park High School