Jessica Clark
Paisley
Summary
Results-oriented Retail Supervisor experienced in leading high-performance teams to achieve sales and operational goals. Drove revenue growth and enhanced store operations through effective staff training, strategic inventory management, and a focus on customer service. Fostered a motivated work environment that prioritized exceptional shopping experiences and built customer loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Key Holder
Goodwill
Eustis
03.2024 - 03.2026
- Oversaw store opening and closing procedures, ensuring smooth daily operations.
- Assisted customers with inquiries and provided product knowledge.
- Arranged merchandise displays to improve customer engagement and shopping experience.
- Assisted visitors with inquiries, contributing to a welcoming shopping environment.
- Cash handling
- Stock
- Donation door
- Cover any are that's short
Farm Helper
Rocking Horse Ranch Resort
Altoona
10.2022 - 11.2024
- Cared for livestock by regularly feeding and watering animals.
- Assisted in daily animal care and feeding routines.
- Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
- Maintained cleanliness of barns and animal enclosures.
- Maintained and repaired buildings and fences to ensure safe and secure animal containment.
- Operated farm machinery for various tasks.
- Built new fencing around property lines or animal enclosures.
- Weeded fields by hand and with machines.
- Streamlined storage areas to safeguard feed supplies against pest infestations.
- Facilitated engaging farm tours and demonstrations for guests, enhancing their experience.
- Set up for horse shows
- Worked closely with owners and managers to develop best practices for operations.
Owner cleaner
Clarks cleaners and more llc
Paisley
04.2014 - 03.2024
- Managed daily operations of cleaning services and logistics.
- Supervised a team of cleaners to ensure service quality.
- Developed and implemented operational procedures for efficiency.
- Oversaw inventory management for cleaning supplies and equipment.
- Trained new staff on cleaning techniques and safety protocols.
- Maintained customer relationships through effective communication.
- Handled financial transactions and managed budgetary tasks efficiently.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Coordinated client schedules and service requests effectively.
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
Store Manager
Four season fireworks
DeLand
08.2015 - 06.2022
- Trained and mentored staff on customer service best practices and sales techniques.
- Developed strategies to maximize sales and profitability.
- Oversaw inventory management and organized stock replenishment processes.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Coordinated team schedules to optimize coverage during peak shopping periods.
- Resolved customer complaints effectively to maintain high service standards.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Yankee Candle
Sanford
10.2016 - 01.2017
- Engaged customers through effective communication to create a personalized shopping experience.
- Assisted customers in selecting products and providing product information.
- Assisted customers in finding specific products and providing tailored product advice.
- Processed transactions accurately and efficiently at the cash register.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained and organized store displays to enhance visual appeal and attract customer interest.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
Warehouse Worker
Soni Interiors
Sanford
08.2016 - 12.2016
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated forklifts to move materials efficiently within the warehouse.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted in loading and unloading trucks, ensuring timely shipment delivery.
- Inspected incoming shipments for accuracy and damage before processing.
- Organized warehouse space to maximize storage capacity and streamline retrieval.
- Organized inventory on shelves to ensure easy access and retrieval.
- Staged and sorted multiple types of products for loading.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Followed safety protocols to minimize hazards during warehouse operations.
- Maintained equipment by performing routine checks and reporting issues promptly.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Conducted cycle counts to verify inventory accuracy and support stock management.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Assistant Manager
Dollar Tree Stores
DeLand
03.2013 - 06.2014
- Assisted in managing daily store operations and staff scheduling.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on store policies and customer service standards.
- Resolved customer inquiries and issues to enhance overall satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated inventory management to optimize product availability and organization.
- Oversaw visual merchandising to create an inviting shopping environment.
- Implemented promotional displays to enhance product visibility and sales.
- Monitored cash handling procedures for accuracy and compliance with company standards.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Guided and supported junior staff on daily tasks and projects to foster team development.
- Collaborated with team members to improve store processes and workflow efficiency.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
Sales Associate
Ross Dress for Less
Orange City
05.2009 - 05.2013
- Maintained store displays to ensure an appealing shopping environment.
- Processed transactions accurately and efficiently at the cash register.
- Collaborated with team members to achieve sales goals and promote events.
- Managed inventory levels by restocking shelves and organizing storage areas.
- Resolved customer inquiries and complaints with professionalism and care.
- Engaged customers through effective communication to enhance their shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
Sales Associate
Freds
DeLand
08.2008 - 12.2009
- Assisted customers in selecting products and providing product information.
- Greeted customers and provided exceptional customer service.
- Engaged customers through effective communication to enhance their shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries and complaints with professionalism and care.
- Processed transactions accurately and efficiently at the cash register.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Collaborated with team members to achieve sales goals and promote events.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Maintained store displays to ensure an appealing shopping environment.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Restocked shelves to maintain sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Laborer
Kingspan Insulated Panels
DeLand
10.2006 - 11.2009
- Operated machinery to assemble insulated panels efficiently.
- Utilized hand tools for precise assembly of panel components.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Maintained a clean and organized work area for safety compliance.
- Inspected finished products for quality assurance before shipping.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Worked with team members to ensure efficient workflow throughout the day.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Built door frames
Dishwasher
Peir 16 fish house
Orange City
02.2007 - 05.2009
- Operated industrial dishwashers to ensure efficient washing of kitchenware.
- Collaborated with kitchen staff to manage dishwashing workflow during peak hours.
- Maintained cleanliness of dishes and kitchen equipment in a fast-paced seafood restaurant.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Cleaned and disinfected dishwashing machines after each use to maintain hygiene standards.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Assisted chefs in food preparation and ingredient assembly.
- Supported inventory management by restocking items as needed.
- Swept and mopped floors in the kitchen area.
- Disposed of garbage according to health code regulations.
- Prepared salads, desserts, appetizers and other cold items.
- Unboxed, stored, and organized incoming kitchen supplies with every delivery.
- Organized walk-in coolers and freezers.
Hostess/cashier
Jcs lobster pot
DeLand
02.2003 - 12.2007
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating efficiency.
- Coordinated with waitstaff to ensure smooth service flow.
- Maintained cleanliness and organization of dining area.
- Assisted guests with menu inquiries and recommendations.
- Handled guest complaints with professionalism and empathy.
- Communicated wait times to guests accurately and courteously.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided menus to customers and answered questions regarding menu items.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Took beverage orders and served drinks during peak meal times.
- Accurately recorded customer information into reservation system.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Inspected dining and serving areas for cleanliness and proper setup.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Spoke with patrons to drive satisfaction with food and service.
- Informed patrons of specialties and features.
- Processed customer transactions accurately and efficiently at local seafood restaurant.
- Assisted customers with inquiries about menu items and specials offered daily.
- Handled cash, credit, and debit transactions while ensuring security protocols were followed.
- Collaborated with kitchen staff to ensure timely order fulfillment for guests.
- Provided friendly service to enhance customer dining experience at the establishment.
- Trained new cashiers on systems, procedures, and customer service standards effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed additional tasks delegated by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Umatilla High School
Umatilla, FlSkills
- Administrative experience,
- Sales management
- Customer service
- Team leadership
- Cashiering
- Point of sale
- Order fulfillment
- Inventory control
- Administrative experience
- Appointment scheduling
- Staff training
- Attention to detail
- Computer skills
- Microsoft word
- Microsoft outlook
- Proofreading
- Sales
- Up selling
- Product demos
- Team development
- Customer engagement
- Greetings customers
- Customer inquiries
- Cash handling
- Retail sales transaction
- Stocking
- Key performance
- Paperwork
- Construction
- Organizational skills
- Organizational skills
Languages
English
Professional
Affiliations
- Love being outdoors
- Camping
- Working with farm animals
Certification
- Cpr certified
References
References available upon request.
Timeline
Key Holder
Goodwill
03.2024 - 03.2026
Farm Helper
Rocking Horse Ranch Resort
10.2022 - 11.2024
Sales Associate
Yankee Candle
10.2016 - 01.2017
Warehouse Worker
Soni Interiors
08.2016 - 12.2016
Store Manager
Four season fireworks
08.2015 - 06.2022
Owner cleaner
Clarks cleaners and more llc
04.2014 - 03.2024
Assistant Manager
Dollar Tree Stores
03.2013 - 06.2014
Sales Associate
Ross Dress for Less
05.2009 - 05.2013
Sales Associate
Freds
08.2008 - 12.2009
Dishwasher
Peir 16 fish house
02.2007 - 05.2009
Laborer
Kingspan Insulated Panels
10.2006 - 11.2009
Hostess/cashier
Jcs lobster pot
02.2003 - 12.2007
Umatilla High School