Analee Stephen
Romeoville,IL
Summary
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Key Holder
Party City Corporation
09.2022 - 03.2025
- Arrange balloons that were ordered or received by the customers
- Maintain a clean and tidy store
- Answer incoming voice calls if team members are unable to answer at the moment
- Assist customers with questions regarding of item location or an idea on how to make their desire bouquet
- Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
- Assumed responsibility as key holder during manager's absence, maintaining store operations smoothly
- Maintained accurate cash handling procedures, including register counts and deposits
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
Counter Clerk
Bowlero Corp
03.2019 - 03.2023
- Greet customers with a smile, assign them a clean and open lane that was available, and help them check out when they're done bowling
- Communicate with other coworkers and lending assistance if available
- Ask customers if they need anything to satisfy their needs
- Everyone cleans up the center at the end of closing
Education
High school diploma -
Plainfield North High School
Plainfield, IL06.2017
Skills
- Filing
- Clerical experience
- Time management
- Administrative experience
- Cash Handling
- English
- Microsoft Outlook
- Multitasking
- Office experience
- Customer Service
- Multi-line phone systems
- Microsoft Office
- Typing
- Computer skills
- Organizational skills
Language
English
Reading - Mostly fluent
Speaking - Intermediate
Writing - Intermediate
Timeline
Key Holder
Party City Corporation
09.2022 - 03.2025
Counter Clerk
Bowlero Corp
03.2019 - 03.2023
High school diploma -
Plainfield North High School
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