Kelli Londo
Lewisville,TX
Summary
Motivated and goal-driven professional with a strong dedication to delivering exceptional results. Known for ability to quickly grasp new concepts and actively listen to others. Committed to consistently achieving the highest standards of performance in both personal growth and the quality of service provided to others.
Overview
5
5
years of professional experience
Work History
Key Holder
Madness Games and Comics
10.2023 - Current
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Trained and supervised new employees
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Kept close eye on employees and customers to assess theft risks and maintain loss prevention goals.
- Performed opening and closing procedures
Sales Associate
Madness Games and Comics
08.2022 - 10.2023
- General cleaning, cash handling, stocking inventory, helping customers find items on the sales floor, answering phone calls
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Collateral Reviewer- Post Closing
New American Funding
05.2021 - 05.2022
- Using Encompass 360, help store and file information, preparing collaterals based on Warehouse guidelines, clearing exceptions, paying Mortgage Insurance Premiums, Veterans Affairs fees, as well as USDA's
- Prepare collaterals per Investor/Warehouse
- Ship collaterals via Fedex per Warehouse
- Upload shipping information into Encompass
- Upload Fedex shipping information into folder
- Pay MIP’s, VA’s and USDA’s
- Login files that ship to Redhill location
Temp Document Specialist
Southwest Solutions Group
01.2020 - 04.2021
- Document prepping, scanning, and imaging, intake, quality control, handling important and private documents from law firms, police departments, doctor’s offices, and other misc
- Businesses
- HIPPA and CJIS compliant.
Education
Bachelors in University Studies -
University of Texas at Arlington
05.2022
Associates Degree in Arts -
Tarrant County College
05.2018
Skills
- Organizational Skills
- Inventory
- Multi-Tasking
- Basic Math Skills
- Experienced Team Player
- Self-motivated
- Customer Service
- Punctual
- Cash handling
- Microsoft Word
- Excel
- PowerPoint
- POS
- Scanning
- Data entry
- Filing
- Payment Processing
- Customer Needs Assessment
References
Available Upon Request
Timeline
Key Holder
Madness Games and Comics
10.2023 - Current
Sales Associate
Madness Games and Comics
08.2022 - 10.2023
Collateral Reviewer- Post Closing
New American Funding
05.2021 - 05.2022
Temp Document Specialist
Southwest Solutions Group
01.2020 - 04.2021
Bachelors in University Studies -
University of Texas at Arlington
Associates Degree in Arts -
Tarrant County College
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