MELODY ARREDONDO
HomeGoods
Huffman,TX
1
Language
5
years of professional experience
Goal-oriented Retail Professional experienced in enhancing customer engagement and driving sales through effective merchandise recommendations. Delivered increased sales by creating impactful displays and maintaining precise transaction records while ensuring security and operational efficiency. Leveraged leadership skills to train staff and promote a collaborative work environment, supporting smooth daily operations and high customer satisfaction.
Work History
Key Holder
3 Years- Prepared store for customer service and prepare for daily operations
- Address immediate customer service issues and provide appropriate coaching to associates
- Resolved customer service issues promptly and coached associates to enhance service quality
- Applied discretion in customer service policies to achieve customer satisfaction
- Approved product returns for customer satisfaction as needed when exceeding $300
- Supervised store operations as manager on duty, ensuring compliance with company policies and procedures
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained new staff on customer service standards and operational protocols.
- Resolved customer inquiries and complaints, promoting a positive shopping experience.
- Coordinated team schedules, optimizing coverage during peak hours for improved service efficiency.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Associate
10 Months- Engaged with customers to effectively build rapport and lasting relationships
- Assisted customers in locating products and verified availability at other sites
- Built rapport with customers to foster lasting relationships
- Provided answers to customer inquiries about sizing, accessorizing, and care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Assisted customers in product selection, ensuring a positive shopping experience.
- Maintained store presentation standards through effective merchandising techniques.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma
Skills
Customer engagement
Inventory management
Attention to detail
Effective communication
Attention to detail
Time management
Multitasking strength
Interpersonal communication
Interpersonal skills
Bilingual
Organizational skills
Organizational skills
Cash management
Staff training
Interests
Travel
Shopping
Sporting Events
Volunteering
Baby Sitting
Reading
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
HomeGoods
08.2023 - CurrentRead More
Sales Associate
Marshalls, Inc
04.2021 - 02.2022Read More
Cypress Falls High School
High School Diploma
Read More