Brianna Allen
Iva,SC
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments, and activities to meet expectations and objectives.
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Key Holder
Dallor general
Iva, South Carolina
08.2026 - Current
- Opened and closed Dollar General store following key holder procedures.
- Operated cash register and balanced cash drawer during daily shifts.
- Restocked shelves and maintained organized sales floor displays.
- Processed truck deliveries and stocked merchandise in backroom areas.
- Assisted customers with product locations and checkout questions.
- Completed recovery tasks and maintained clean, safe aisles.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted in general housekeeping to maintain store image.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Enforced safety regulations within the store environment to protect both employees and customers.
Marina Dock Hand
Big water marina
Starr, South Carolina
06.2026 - 08.2026
- Cleaned resident suites and common areas at assisted living community
- Sanitized bathrooms using infection control procedures and approved cleaning chemicals
- Changed linens and made beds for senior living residents
- Secured vessels at slips using lines and fenders at Big Water Marina.
- Inspected dock areas for hazards and reported maintenance needs at Big Water Marina.
- Assisted boaters with docking, departure, and marina guidance at Big Water Marina.
- Cleaned docks, walkways, and fuel dock areas at Big Water Marina.
- Carried gear, supplies, and equipment between marina areas at Big Water Marina.
- Supported marina safety procedures during vessel traffic and weather changes at Big Water Marina.
- Communicated with customers, captains, and coworkers to coordinate dock operations at Big Water Marina.
- Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
- Inspected docking lines, dock cleats, fenders, and other mooring equipment to ensure they were secure.
- Assisted customers with the loading and unloading of their boats onto the docks.
- Trained new employees on proper safety procedures when working around dock areas.
- Monitored weather conditions in order to ensure safety of vessels docked at the marina.
- Responded quickly to emergency situations involving vessels or personnel on board them.
- Maintained accurate records of customer information including boat registration numbers and contact information.
- Organized storage areas for boating supplies such as life jackets, anchors, ropes, and cleaning supplies.
- Performed regular maintenance on the docks including painting, caulking, and repairs.
- Helped maintain cleanliness around the docks by removing debris from water surfaces or walkways.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Processed daily transactions promptly to keep workflows moving smoothly.
- Tested and charged batteries to maintain optimal performance.
Housekeeper
Manor lake assistant living
Athens, GA
12.2025 - 05.2026
- Cleaned resident rooms, bathrooms, and shared spaces at Manor Lake assisted living.
- Changed linens and remade beds following community housekeeping standards.
- Sanitized high-touch surfaces using infection control procedures.
- Restocked toiletries, towels, and cleaning supplies across resident areas.
- Disposed trash and soiled materials according to assisted living guidelines.
- Assisted with laundry service for resident clothing and facility linens, ensuring cleanliness and availability.
- Followed resident privacy, dignity, and housekeeping schedules in senior care areas.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals according to safety guidelines for effective sanitation. following proper guidelines.
- Emptied trash receptacles throughout the property.
- Maintained and organized cleaning supplies stock.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported any maintenance issues or damage to supervisors immediately.
- Addressed guest requests for housekeeping services.
- Followed safety procedures when handling hazardous materials.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Greeted Jiffy Lube guests and verified vehicle service needs
- Wrote service orders using Jiffy Lube point-of-sale system
- Explained recommended maintenance and preventive care to customers
- Documented maintenance issues to ensure timely repairs and safety. and safety concerns to nursing and management staff.
Lead Customer Service Advisor
Jiffy Lube
Athens, GA
11.2024 - 12.2025
- Built and nurtured client base, enhancing repeat business and fostering customer loyalty
- Partnered with purchasing department to monitor inventory levels and facilitate timely delivery of auto parts
- Negotiated pricing terms with customers to maximize profitability while ensuring customer satisfaction
- Trained new team members on product knowledge, sales techniques, and company policies/procedures
- Collaborated with the purchasing department to ensure accurate inventory levels and timely delivery of auto parts to customers
- Greeted customers and explained Jiffy Lube preventive maintenance services.
- Wrote service orders and verified vehicle information for technicians.
- Scheduled oil changes, inspections, and follow-up maintenance appointments.
- Answered calls and resolved customer questions about Jiffy Lube services.
- Processed payments and issued invoices using point-of-sale system.
- Coordinated with technicians to track service status and customer updates.
- Recommended needed maintenance based on Jiffy Lube inspection findings.
- Trained new advisors on service scripts, policies, and customer care.
- Resolved escalated customer complaints in a timely manner.
- Identified opportunities for process improvements within the department.
- Trained new employees on company policies and procedures related to customer service.
- Analyzed customer feedback data to identify areas of improvement.
- Served as a point of contact between customers and internal teams when needed.
- Provided assistance in resolving complex issues that required additional research or investigation.
- Conducted regular team meetings to discuss performance goals and objectives.
- Managed call center staff by providing support, training, coaching, and mentoring.
- Monitored daily operations of the customer service department.
- Collaborated with other departments to improve overall customer experience.
- Contributed ideas for developing innovative solutions for increasing efficiency levels within the organization.
- Generated reports detailing key performance metrics such as response time and resolution rate.
- Assisted in developing quality assurance standards for customer service representatives.
- Ensured all inquiries were handled promptly, efficiently, and accurately.
- Created and implemented strategies for improving customer satisfaction ratings.
- Established strong relationships with customers to ensure repeat business.
- Reviewed customer surveys to ensure accuracy and compliance with established guidelines.
- Developed and maintained knowledge of products, services, policies, and procedures.
- Participated in weekly team meetings to review progress on projects or initiatives.
- Maintained up-to-date records of all customer interactions including notes on inquiries or complaints.
- Provided leadership and guidance to junior customer service advisors.
- Trained new employees on company customer service policies and service level standards.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Directed inbound calls in phone queues to improve call flow.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Processed customer account changes with proprietary software.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Forecasted representative requirements and expected demand levels.
- Directed strategic and brand-appropriate marketing initiatives to improve product presentation and maximize sales.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Oversaw customer support services for multiple locations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Veterinary Assistant
ShotVet
Athens, GA
07.2024 - 10.2024
- Provided compassionate care to animals by monitoring their health and behavior, ensuring their comfort and well-being
- Processed patient admissions efficiently at veterinary clinic and discharges, ensuring accurate collection of information from pet owners and timely updates to records
- Assisted veterinary staff in safely restraining animals during procedures animals during examinations or treatments to ensure the safety of both the animal and veterinary staff
- Assisted with dental cleanings by scaling teeth, polishing surfaces, applying fluoride treatments under veterinarian supervision
- Handled patient admissions and discharges efficiently, obtaining necessary information from pet owners and updating records accurately
- Monitored and organized inventory of medical supplies for veterinary operations of medical supplies and placed orders to ensure availability for veterinary procedures
- Demonstrated strong organizational skills by maintaining accurate patient records, updating information as necessary
- Safely lifted heavy animals using proper lifting techniques to prevent injury. safely using proper lifting techniques without causing any harm to myself or the animal being handled
- Organized and maintained accurate patient records, updating information promptly to support efficient veterinary care
- Collaborated with veterinary team to develop treatment plans for patients based on their medical history and examination results
Assembly
Yanfeng Automotive Interiors
Fountain Inn, SC
02.2024 - 03.2024
Assistant Manager
Dollar General
Clinton, SC
11.2021 - 01.2024
- Oversaw daily operations in manager's absence, ensuring continuity and adherence to company standards
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Oversaw all aspects of operations during the manager's absence
- Negotiated favorable procurement terms with vendors and suppliers, enhancing inventory management
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Created and executed staff training programs to elevate product knowledge and customer service skills
Cashier
BI-LO
Clinton, SC
01.2018 - 01.2018
Cashier
Ingles Markets
Simpsonville, SC
11.2015 - 01.2016
Education
Ged -
Ged.com
Belton, SCSkills
- Preventive maintenance
- Team Collaboration
- Time management
- Inventory Management
- Veterinary Assistant
- Safe Lifting Techniques
- Cleaning Equipment Maintenance
- Microsoft Office
- Cash Handling
- Animal care
- Sales
- Facility Maintenance
- Alignment
- Customer Engagement
- Housekeeping Standards
- Customer service
- Inventory Tracking
- Facility Organization
- Organizational skills
- Community Engagement
- Time Management
- Microsoft Word
- Attention to Detail
- Record Keeping
- Beverage Preparation
- Space Management
- Computer skills
- Manual transmission
- Medical vocabulary
- Stocking
- Kennel Experience
- Pharmacy technician
- Mechanic skills
- Veterinary skills
- Administrative skills
- Communication skills
- Blood sampling
- Pricing
- Marketing
- Cash handling
- Construction
- Safety Compliance
- Cleaning Documentation
- Quality Assurance
- Maintenance
- Cash register
- Vehicle maintenance
- Patient Care
- Food Service
- Cleaning Protocols
- Team Support
Personal Information
Driving License: Yes
Certification
Driver's License
Timeline
Key Holder
Dallor general
08.2026 - Current
Marina Dock Hand
Big water marina
06.2026 - 08.2026
Housekeeper
Manor lake assistant living
12.2025 - 05.2026
Lead Customer Service Advisor
Jiffy Lube
11.2024 - 12.2025
Veterinary Assistant
ShotVet
07.2024 - 10.2024
Assembly
Yanfeng Automotive Interiors
02.2024 - 03.2024
Assistant Manager
Dollar General
11.2021 - 01.2024
Cashier
BI-LO
01.2018 - 01.2018
Cashier
Ingles Markets
11.2015 - 01.2016
Ged -
Ged.com