Aleeya Wells-David
Jacksonville
Summary
Dynamic professional with a proven track record at Nothing Bundt Cakes, excelling in customer service and inventory management. Skilled in training and mentoring staff, I enhanced operational efficiency and increased sales through effective merchandising techniques. Adept at conflict resolution and technical troubleshooting, I thrive in fast-paced environments while ensuring safety compliance.
Overview
7
7
years of professional experience
Work History
Key Holder
Nothing Bundt Cakes
Virginia Beach, VA
11.2024 - 10.2025
- Assisted in daily operations, ensuring seamless execution of cake orders and customer service.
- Managed inventory levels, accurately tracking supplies to support production needs.
- Trained new team members on cash handling procedures and customer engagement techniques.
- Implemented efficient workflow processes, reducing wait times during peak hours.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Negotiated with suppliers for timely deliveries, ensuring that store was always stocked with customer favorites.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
Equipment Technician
US NAVY
Virginia Beach, VA
03.2019 - 09.2024
- Operated and maintained equipment to ensure optimal performance and reliability.
- Conducted routine inspections and preventive maintenance on machinery to minimize downtime.
- Assisted in troubleshooting equipment issues, providing timely solutions to operational challenges.
- Collaborated with team members to enhance workflow efficiency during equipment setup and operation.
- Documented maintenance activities and repairs, ensuring accurate records for compliance purposes.
- Utilized diagnostic tools to identify mechanical faults, contributing to quick resolution of issues.
- Supported training initiatives for new technicians, fostering knowledge sharing and skill development.
- Adhered to safety protocols while operating machinery, promoting a safe work environment for all personnel.
- Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
- Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
- Maintained comprehensive documentation of equipment repairs, maintenance activities, and performance data for future reference.
- Consistently met established deadlines while maintaining high-quality workmanship in all tasks related to the repair or maintenance of production machinery.
- Maintained documentation of equipment maintenance tasks, new installations, and repair procedures.
- Reduced equipment downtime by implementing preventive maintenance schedules and procedures.
- Understood and read technical manuals and blueprints.
- Ensured safety compliance, adhering to industry standards and guidelines during equipment operations.
- Improved equipment performance by conducting regular maintenance and calibration checks.
- Participated in regular safety audits to ensure a safe and hazard-free work environment for all technicians and production employees.
- Performed frequent inspections of company equipment and corrected malfunctioning equipment.
- Collaborated with team members for efficient equipment installations and upgrades, streamlining processes.
- Enhanced equipment uptime by meticulous maintenance and rapid troubleshooting.
- Played key role in project teams, focusing on equipment installation and commissioning for new production lines.
- Implemented new technology integrations that increased overall equipment efficiency and performance.
- Improved equipment lifespan with strategic overhaul and refurbishment projects.
- Provided detailed training for junior technicians, enhancing team skills and knowledge base.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Corrected faults and maximized performance by rebuilding systems and individual components.
Education
High School Diploma - Art
Webster Schroeder Highschool
Webster, NY06.2018
Skills
- Cash handling
- Customer service
- Inventory management
- Staff training
- Conflict resolution
- Merchandising techniques
- Equipment maintenance
- Technical troubleshooting
- Safety compliance
- Preventive maintenance
- Team supervision
- Operational efficiency
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Team training and development
- Safety enforcement
- Team member development
- Task delegation
- Loss prevention strategies
- Multitasking and prioritizing
- Relationship building
- Flexible work schedule
- Adaptable to changing demands
- Critical thinking
- Problem anticipation and resolution
- Goal setting and achievement
Timeline
Key Holder
Nothing Bundt Cakes
11.2024 - 10.2025
Equipment Technician
US NAVY
03.2019 - 09.2024
High School Diploma - Art
Webster Schroeder Highschool