Jace Erwin
Simpsonville,SC
Summary
Proven professional with expertise in troubleshooting and exceptional customer service, demonstrated at Advanced Auto Parts through effective management of cash handling procedures and resolution of customer complaints, boosting satisfaction and loyalty. Skilled in maintenance, repairs, and diagnostics, I excel in fast-paced environments, ensuring operational excellence and precision in every task.
Overview
6
6
years of professional experience
Work History
Key Holder
Advanced Auto Parts
03.2023 - 06.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Cashier
Publix
07.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Aircraft Maintence
Greenville Technical College
Greenville, SC05-2025
Skills
- Troubleshooting skills
- Hand and power tools
- Maintenance and repairs
- Troubleshooting
- Preventive Maintenance
- Diagnostics
- Fuel systems
- Documentation and reporting
- Customer service
- Electrical systems
- Work order management
Accomplishments
- Achieved an increase in sales through effectively helping with the commercial department advertising as well as helped introduce many other bulk sales.
- Was recommended for the National youth leadership forum for national defense twice by my high school teacher.
Timeline
Key Holder
Advanced Auto Parts
03.2023 - 06.2024
Cashier
Publix
07.2018 - 03.2019
Associate of Science - Aircraft Maintence
Greenville Technical College
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