Alan Barreto
Deerfield Beach
Summary
Highly motivated professional with almost 5 years of experience in stormanagement and customer services. Fluent in Spanish and English, seeking a challenging position in a dynamic organization that values teamwork and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Key Holder
T-Mobile
Fort Lauderdale
06.2025 - Current
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Ensured compliance with all company policies and procedures.
- Verified accuracy of register tills at beginning and end of shift.
Remote Medical Interpreter (Independent Contractor)
Self-Employed
02.2021 - Current
- Provided real-time interpreting services for medical professionals and patients, facilitating clear and accurate communication across language barriers.
- Specialized in medical terminology and sensitive information handling, ensuring confidentiality and compliance with HIPAA regulations.
- Managed scheduling, client relations, and technical setup for remote interpreting sessions, demonstrating strong organizational and IT skills.
- Assisted in patient advocacy by ensuring that non-English speaking patients fully understood medical procedures and treatment plans.
Key Holder
Metro by T-Mobile
Fort Lauderdale
11.2022 - 01.2025
- Managed daily operations of the store, including inventory management, sales targets, and customer service.
- Trained and supervised a team of sales associates, ensuring optimal productivity and customer satisfaction.
- Assisted customers with inquiries, product information, and issue resolution, ensuring a positive customer experience.
- Handled billing inquiries, service activations, and troubleshooting for mobile devices.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Ensured compliance with all company policies and procedures.
- Verified accuracy of register tills at beginning and end of shift.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Education
High school diploma -
Dave Thomas Education Center
01.2021
Skills
- Strong leadership and management skills
- Excellent problem-solving and decision-making abilities
- Proficient in Microsoft Office Suite
- Exceptional communication and customer service skills
- Inventory management
- Cash handling
- Loss prevention
- Customer service
- Store operations
- Sales strategies
- Conflict resolution
- Team leadership
- Technical troubleshooting
- Regulatory compliance
- Effective communication
- Alarm systems
Languages
- English
- Spanish
Timeline
Key Holder
T-Mobile
06.2025 - Current
Key Holder
Metro by T-Mobile
11.2022 - 01.2025
Remote Medical Interpreter (Independent Contractor)
Self-Employed
02.2021 - Current
High school diploma -
Dave Thomas Education Center