Jeniffer M Izquierdo
Orlando
Summary
Professional Summary: Highly accomplished Sales and Lending Executive with a proven track record of being a top performer. Extensive experience in Prima software, Store Audits and managerial duties. Known for stepping in during times of need and successfully managing store operations. Extremely organized, self-motivated, and deeply familiar with the auditing process, including category audits. A dependable professional who consistently exceed expectations.
Overview
13
13
years of professional experience
Work History
Key Holder
La Familia Pawn and Jewelry
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Developed and maintained strong relationships with customers to establish rapport and build trust.
Sales and Lending Associate
La Familia Pawn and Jewelry
06.2011 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Spearheaded successful marketing campaign, creatively utilizing social media platforms.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- In a Friendly Professional environment, as a SLA, provides outstanding Customer Service while conducting merchandise buying, selling and pawn activities for Customers
- Achieve and Exceeded sales goals through dedication to identifying and pursuing new opportunities
- Negotiate contacts and sale terms with new and existing clients
Education
BBA - Education K-3 With Special Education
Universidad De Puerto Rico
Humacao, PR06.2000
Skills
- Prima Software Expertise: Extensive experience and proficiency in Prima, using it to manage inventory, loans and daily store operations
- Top Sales and Lending executive: Consistently ranked among the top executives for Sales and Lending Performance
- Managerial Experience: Stepped in to manage stores when needed, successfully handling all operations, Audits and Team management
- Audit Process Knowledge: Comprehensive understanding of the Audits process, with Experience conducting category audits and ensuring compliance
- Strong Organizational Skills: Exceptionally organized and detail-oriented, able to manage multiple tasks and responsibilities without supervision
- Leadership and Initiative: Hardworking and Proactive, consistently taking on task and responsibilities without being directed
- Demonstrated leadership by stepping in for managers in times of need, effectively running the store and managing the team
- Known for strong organizational skills and the ability to manage task independently, contributing to the store's overall success
Timeline
Sales and Lending Associate
La Familia Pawn and Jewelry
06.2011 - Current
Key Holder
La Familia Pawn and Jewelry
BBA - Education K-3 With Special Education
Universidad De Puerto Rico
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