Christian Diaz
Sanford,FL
Summary
Motivated individual with experience in customer service,sales and management skilled in building customer relationships and understanding customer needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Sales and Lending Associate (Part Time)
La Familia Pawn And Jewelry
Orlando, FL
01.2023 - Current
- Monitored sales team performance and provided constructive feedback.
- Set and achieved company defined sales goals.
- Generated advertising brochure for vendor use.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion
- Managed returns, exchanges and refunds in accordance with store policy
- Selected correct products based on customer needs, product specifications and applicable regulations
Store Manager
ACE Cash Express Inc.
Orlando, FL
06.2022 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented successful staff incentive programs to motivate employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Mobile Expert/Sales Representative
T-Mobile
Orlando, FL
01.2021 - 06.2022
- Developed strong rapport with customers and created positive impression of business.
- Monitored wireless sales space to establish familiarity with various carriers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted and supported training of new sales associates
- Replenished, faced and organized merchandise on shelving
Education
High School Diploma -
Iglesia Santiago Pantin
Ceiba PUERTO RICO05.2011
Skills
- POS System Expertise
- Team Leadership
- Product Promotion
- Retail Store Operations
- Sales Floor Organization
- Strategic Sales
- Teamwork and Collaboration
- Sales Pitching
- Negotiation
- Performance monitoring evaluation
- Bilingual
- Returns and Exchanges
- Account Management
Timeline
Sales and Lending Associate (Part Time)
La Familia Pawn And Jewelry
01.2023 - Current
Store Manager
ACE Cash Express Inc.
06.2022 - Current
Mobile Expert/Sales Representative
T-Mobile
01.2021 - 06.2022
High School Diploma -
Iglesia Santiago Pantin
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