LUIS RODRIGUEZ
Kissimmee,Fl
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
9
9
years of professional experience
Work History
Store Manager
La Familia Pawn and Jewelry
01.2023 - 02.2025
- Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
- Negotiated prices with vendors for new merchandise purchases.
- Supervised daily operations of the pawn shop, including customer service, cash handling and merchandise display.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented training programs designed to increase employee knowledge about products, services and industry practices.
Training Analyst
My Mortgage
06.2021 - 08.2022
- Assisted with developing strategies for improving efficiency in workplace processes through effective instruction techniques.
- Supervised, evaluated or referred instructors to skill development classes.
- Conducted individual and group assessments to identify areas of improvement in employee performance.
- Drove changes to different areas of operations to align company with HR strategies.
- Designed instructional materials such as manuals, handbooks, practice tests, multimedia visual aids, and computer tutorials to support the learning process.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Assistant Store Manager (Training and Development)
Fossil
05.2016 - 12.2020
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education
HIGH SCHOOL DIPLOMA -
POINCIANA HIGH SCHOOL
Kissimmee, FLPOLICE ACADEMY -
T.E.C.O
Kissimmee, FLSkills
- PowerPoint/ Microsoft Word/Prezi
- Management
- Employee training
- Bilingual, proficient in English and Spanish
- Shift scheduling
- Team leadership
- Recruiting and interviewing
- Customer service
- Performance management
Military Service
Army Veteran
Timeline
Store Manager
La Familia Pawn and Jewelry
01.2023 - 02.2025
Training Analyst
My Mortgage
06.2021 - 08.2022
Assistant Store Manager (Training and Development)
Fossil
05.2016 - 12.2020
HIGH SCHOOL DIPLOMA -
POINCIANA HIGH SCHOOL
POLICE ACADEMY -
T.E.C.O
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