Paz Cohen
Bridgewater,NJ
Summary
I'm passionate about people and technology and excel in engaging our customers and recommending relevant solutions.
I place value on each customer's problem and look at it as an opportunity for personal initiative, exceeding their expectations.
I'm a fast learning hard worker employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
My goal is to exceed expectations in a collaborative role, bringing my innovation, dedication and passion to provide technical support to employees, organizations and businesses.
Overview
6
6
years of professional experience
Work History
Key Holder
LINDBERGH
East Rutherford, NJ
12.2022 - 12.2023
- Organized backroom storage areas to maximize efficiency of space utilization.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Counted and balanced registers.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Captured customer information to maximize future clienteling opportunities.
Key Holder
MNG by Mango
03.2019 - 08.2021
- Organized backroom storage areas to maximize efficiency of space utilization.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Ticketed, arranged and displayed merchandise to promote sales.
Network Technician
Air Force Reserves
02.2019 - 02.2021
- Communicated technical information in easily understood terms to non-technical individuals.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Provided technical support to users experiencing difficulties with their computer systems or networks.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Resolved routing, wireless and other network-related issues.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
McDonald's
11.2017 - 01.2019
- Provided customer service by answering questions about menu items or taking orders from customers.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Followed food safety guidelines while preparing all food items.
Education
Film And Video Production
Jonathan Dayton High School
Springfield, NJ06-2018
Skills
- Customer Service
- Support Services
- Proficient in solving technical problems
- Skilled in exceeding customer's expectations
- Upselling
- Customer Needs Assessment
- Service-Oriented
- Retail Merchandising Expertise
- Money Handling
- Problem-Solving Skills
- Merchandising Knowledge
- Cash Handling
- Technical Troubleshooting
- MS Office Proficiency
- DHCP/DNS Ethernet and Firewall Proficient
- Microsoft Outlook
- LAN/WAN
- Issue Troubleshooting
Languages
English
Full Professional
Hebrew
Native/ Bilingual
Spanish
Professional
Timeline
Key Holder
LINDBERGH
12.2022 - 12.2023
Key Holder
MNG by Mango
03.2019 - 08.2021
Network Technician
Air Force Reserves
02.2019 - 02.2021
Cashier
McDonald's
11.2017 - 01.2019
Film And Video Production
Jonathan Dayton High School
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