Joy Higa
Honolulu,HI
Summary
Detail-oriented leader with a strong background in retail operations. Known for enhancing inventory accuracy and fostering team collaboration to achieve business goals. Prepared to leverage expertise in customer service and process improvement for impactful results.
Overview
9
9
years of professional experience
Work History
Key Holder
Vitamin Shoppe
Honolulu, Hawaii
03.2025 - Current
- Operated point-of-sale systems to ensure accurate and timely transaction processing.
- Managed inventory levels to ensure shelves were consistently stocked and organized.
- Monitored sales floor to provide excellent customer service support.
- Guided customers in selecting optimal nutritional supplements and health products.
- Assisted customers with product selection and resolving complaints.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Trained new staff on store policies and comprehensive product knowledge.
- Collaborated with team members to meet daily operational goals.
- Executed visual merchandising standards to create attractive product displays that engaged customers.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
Stock Manager
Famous Footwear
Honolulu, HI
10.2025 - 08.2026
- Maintained accurate inventory records and monitored stock levels.
- Implemented processes to streamline restocking and reduce handling time.
- Conducted regular physical audits of warehouse products.
- Assisted in developing efficient storage solutions for optimal space utilization.
- Reviewed existing methods of storing goods in warehouses; identified potential improvements and implemented changes accordingly.
- Ensured compliance with company policies and safety regulations when handling hazardous materials.
Receiving Supervisor
Home Depot
Honolulu, Hawaii
09.2022 - 12.2023
- Supervised receiving team to ensure efficient merchandise processing.
- Coordinated inbound shipments and managed inventory accuracy.
- Monitored and maintained accurate receiving records for all incoming shipments.
- Communicated with vendors to resolve receiving discrepancies promptly.
- Managed the return process for damaged or incorrect items, including arranging for pick-up or replacement shipment from suppliers.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Managed workflow schedules to optimize staff productivity during peak times.
- Trained staff on safety protocols and proper handling techniques.
- Developed relationships with outside vendors in order to secure competitive pricing on materials.
- Assisted with resolving customer complaints related to incorrect orders, damaged goods or late deliveries.
- Monitored equipment performance and maintained operational standards.
Tool Rental Associate / Pro Sales
Home Depot
Honolulu, Hawaii
10.2017 - 09.2022
- Processed tool rentals and returns efficiently at the rental counter.
- Assisted customers in selecting appropriate tools for their projects.
- Resolved customer inquiries and concerns regarding tool rentals promptly.
- Demonstrated safe tool usage and maintenance to customers and staff.
- Responded to technical issues by troubleshooting and resolving problems.
- Sold damage protection service at time of rental.
- Documented any damages or discrepancies found during the inspection process of rented tools.
Education
Science
Kauai Community College
Lihue, HISkills
- Point-of-sale operation
- Customer service
- Inventory management
- Inventory control
- Visual merchandising
- Sales proficiency
- Staff training
- Team collaboration
- Vendor relations
- Cash handling
- Operational safety
- Supply chain management
- Task management
- Employee oversight
- Organizational skills
- Organizational skills
Timeline
Stock Manager
Famous Footwear
10.2025 - 08.2026
Key Holder
Vitamin Shoppe
03.2025 - Current
Receiving Supervisor
Home Depot
09.2022 - 12.2023
Tool Rental Associate / Pro Sales
Home Depot
10.2017 - 09.2022
Science
Kauai Community College