Nancy Guzman
Ventura,CA
Summary
Dynamic Key Holder at Bath & Body Works with a proven track record in enhancing customer experiences through exceptional service and effective inventory management. Skilled in cash handling and team collaboration, I excel at training staff and resolving conflicts, ensuring operational efficiency and a welcoming store environment.
Overview
5
5
years of professional experience
Work History
Key Holder
Bath & Body Works
11.2020 - Current
- Assisted in maintaining store organization and product displays.
- Supported inventory management by restocking merchandise as needed.
- Learned customer service techniques to enhance shopper experiences.
- Operated point-of-sale systems for efficient transaction processing.
- Engaged customers to provide product information and assistance.
- Collaborated with team members to achieve daily operational goals.
- Participated in training sessions to understand company policies and procedures.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted in training new staff on operational procedures and customer service protocols.
- Maintained store organization and visual merchandising standards to enhance customer experience.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with management to develop strategies for improving store efficiency and team performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
High School Diploma -
Foothill Technology High School
Ventura, CA06.2019
Skills
- Customer service
- Cash handling
- Inventory management
- Point-of-sale operation
- Team collaboration
- Training and development
- Multitasking and prioritizing
- Relationship building
- Decision-making
- Creativity and originality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder
Bath & Body Works
11.2020 - Current
High School Diploma -
Foothill Technology High School