Gabriella Riso
Mastic
Summary
Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Key Holder
Claires Stores Inc
Riverhead
12.2024 - Current
- Opened and closed the store following company procedures.
- Assisted customers with product inquiries and purchases.
- Managed cash register transactions and balanced drawers daily.
- Ear piercing
Customer Service Lead
Burlington
Riverhead
08.2024 - 12.2024
- Led daily customer service operations and team performance management.
- Trained new staff on company policies and customer interaction techniques.
- Resolved customer inquiries and complaints using effective communication skills.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Assistant Manager
Claires Stores Inc
Riverhead
03.2023 - 01.2024
- Assisted in daily store operations and team coordination for customer service.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Supported training and development of new team members in retail procedures.
- Implemented promotional displays according to company guidelines for product visibility.
- Maintained a clean and organized store environment to promote safety standards.
Key Holder
Claires Stores Inc
Riverhead
01.2022 - 03.2023
- Opened and closed the store following company procedures.
- Assisted customers with product inquiries and purchases.
- Managed cash register transactions and balanced drawers daily.
- Maintained store cleanliness and organized product displays.
- Trained new employees on store policies and procedures.
- Ear piercing
Sales Associate
Claires Stores Inc
Riverhead
09.2021 - 01.2022
- Assisted customers in selecting jewelry and accessories for various occasions.
- Maintained an organized and visually appealing merchandise display throughout the store.
- Operated the point-of-sale system for processing transactions efficiently.
- Ear piercing
Education
Associate of Science - Graphic Design
Suffolk County Community College
Selden, NY 09.2022 - 06.2025
Bellport High School
Brookhaven, NYSkills
- Cash handling
- Inventory management
- Customer assistance
- Point-of-sale operation
- Visual merchandising
Languages
English
Full Professional
Finnish
Limited
Timeline
Key Holder
Claires Stores Inc
12.2024 - Current
Customer Service Lead
Burlington
08.2024 - 12.2024
Assistant Manager
Claires Stores Inc
03.2023 - 01.2024
Associate of Science - Graphic Design
Suffolk County Community College
09.2022 - 06.2025
Key Holder
Claires Stores Inc
01.2022 - 03.2023
Sales Associate
Claires Stores Inc
09.2021 - 01.2022
Bellport High School
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