Jessica Claudio
Gorham,ME
Summary
I'm looking to continue gaining knowledge in Laboratory work and manufacturing work. I'm a self starter and enjoy a challenge. I have been with IDEXX for four years and have grown rapidly in my position, I plan to keep steadily growing until I know where I want to be.
Overview
7
7
years of professional experience
Work History
Instrument Technician Sr I
IDEXX Laboratories
01.2021 - Current
- Trained in service for SediVue, DSR, COAG, Quanti-Tray Plus, and Digital Cytology. I am fully trained in manufacturing and service for FiltaMax Express, Snap Pro EOL testing, and am currently training on the QC inspection line. I am currently in rotation for the hematology lab run by Erin Wakefield. The hematology lab provides blood samples for LaserCyte, ProCyte, SildeCal and other internal labs.
- Run CBC5R through a spectrophotometer and provide targets.
- Operate RNI (Robotic Needle Insterter)
- Mix diluted bleach samples.
- Check blood for clots and run samples through a ProCyte DX.
- Gather ProCyte data and create targets for technicians on the floor.
- Provided technical support to team members during complex troubleshooting efforts, sharing expertise when necessary to resolve issues quickly and efficiently.
- Performed repair procedures on damaged instruments and sourced replacements from approved vendors.
- Reduced downtime by promptly diagnosing issues and providing effective solutions for instrument-related problems.
- Liaised with engineering staff on special projects to assist with configuration, installation and interoperation of system equipment.
Dispatcher
AAA
09.2019 - 12.2020
- In charge of dispatching all roadside calls for Vermont. Fast paced environment, quick thinking and problem solving.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Asset Protection Specialist
Best Buy
11.2018 - 09.2019
- Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Developed strong working relationships with store employees, fostering a culture of accountability in protecting company assets.
- Collaborated with management to develop and implement effective theft-deterrent policies and procedures.
- Reviewed security footage regularly as part of daily responsibilities to detect any suspicious activities requiring further investigation.
- Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
- Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
- Assisted in the hiring and training of new asset protection team members, ensuring a consistent level of excellence across all personnel.
- Checked CCTV for evidence of shoplifting.
- Patrolled store departments to check for suspicious activities.
Overnight Stocker
Christmas Tree Shops
05.2018 - 11.2018
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
Education
High school or equivalent -
South Portland High School
South Portland, ME06.2013
Skills
- Microsoft Operating System
- Microsoft Windows
- Taking apart and repairing Macbooks
- Excel
- Pet care
- Equipment repair
- Vet Lab Equipment
- Instrumentation troubleshooting
- Pressure testing procedures
- Inspection and repair
- Coagulation testing
- Laboratory safety protocols
- Data interpretation
- Blood sample analysis
- Attention to detail
- Time management
- Problem-solving
- Multitasking
- SAP basics
- Computer Literacy
Additional Information
I'm looking for a solid company with great ethics and a place where I can grow.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Instrument Technician Sr I
IDEXX Laboratories
01.2021 - Current
Dispatcher
AAA
09.2019 - 12.2020
Asset Protection Specialist
Best Buy
11.2018 - 09.2019
Overnight Stocker
Christmas Tree Shops
05.2018 - 11.2018
High school or equivalent -
South Portland High School
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